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Operations Officer II

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TD

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Mississauga
  • Quick Apply

AI generated summary

  • You should have an undergraduate degree or college diploma and at least 1 year of relevant experience.
  • You will execute transactions, identify process improvements, support partners, ensure compliance, manage confidentiality, and contribute to team effectiveness while meeting service standards.

Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 1+ year relevant experience

Responsibilities

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers
  • Complete assigned workload to meet SLA requirements for service and productivity
  • Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non-standard or high-risk activities as appropriate
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally
  • Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
  • Transactions are characterized by low to moderate risk/financial impact
  • Low to moderate decision-making authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
  • Typically interacts with internal partners and external customers (as needed)
  • Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
  • Generally reports to a Team Manager

FAQs

What is the work location for the Operations Officer II position?

The work location for this position is Mississauga, Ontario, Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the pay range for the Operations Officer II position?

The pay range for this position is between $45,700 and $61,000 CAD.

What qualifications are preferred for this role?

An undergraduate degree or college diploma is preferred, along with at least 1 year of relevant experience.

Is there potential for growth within this position?

Yes, there are growth opportunities and skill development as part of the colleague experience at TD.

What kind of training and onboarding will be provided?

Training and onboarding sessions will be provided to ensure you have everything you need to succeed in your new role.

What are the key responsibilities of the Operations Officer II?

Key responsibilities include executing transactions, identifying opportunities for service improvement, interacting with partners, and adhering to operating policies and procedures.

Is customer experience a focus of this role?

Yes, delivering legendary customer experiences is a key focus of TD and all colleagues are considered customer-facing.

Does TD have a process for performance management and development?

Yes, TD encourages regular performance management and development conversations, as well as access to training programs and mentorship.

What benefits are included in TD's Total Rewards package?

The Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and more.

Will I have opportunities to suggest process improvements?

Yes, you are encouraged to actively review internal processes and provide ideas for improvement.

What is the interview process like for this position?

Candidates of interest will be contacted to schedule an interview, and TD strives to communicate outcomes to all applicants via email or phone.

Are accommodations available for the interview process?

Yes, TD is committed to accessibility and will provide accommodations as needed during the interview process.

What is the typical report structure for this position?

Typically, this position reports to a Team Manager.

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.