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Operations Specialist

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 1-2 years in customer service, flexibility for shifts, strong communication skills, and the ability to prioritize tasks across diverse customer groups.
  • You will adapt to changing business needs, work on diverse projects, and gain exposure across various operational environments and products, building your career path accordingly.

Requirements

  • Bachelor's Degree in any course
  • At least 1-2 years of experience in customer service (calls, email and chat)
  • Ability to work any time zone shifts
  • Excellent written and verbal communication skills
  • Confident in dealing effectively with internal and external customers
  • Ability to calmly organize and prioritize your workload as you will be working across many different customer groups

Responsibilities

  • The specialist role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. He/she will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries. Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning. Based on competencies developed during initial assignments, individual preferences, and business requirements, the Operations Specialist can build his/her career path on a dedicated team or business unit or continue with rotational assignments across the scope of RELX businesses.

FAQs

What is the primary role of an Operations Specialist at RELX?

The primary role of an Operations Specialist at RELX is to be a multi-skilled individual contributor who adapts to changing business needs across various operations environments and RELX businesses, gaining exposure to new products, business units, and industries.

What kind of experience is required for this position?

At least 1-2 years of experience in customer service, including interactions via calls, email, and chat, is required for this position.

What type of degree do I need to apply for this job?

A Bachelor's Degree in any course is required to apply for the Operations Specialist position.

Are there any specific communication skills needed for this role?

Yes, excellent written and verbal communication skills are essential for effectively dealing with both internal and external customers.

Is the ability to work flexible hours required for this position?

Yes, the ability to work any time zone shifts is a requirement for the Operations Specialist role.

How does the career development process work for an Operations Specialist?

After initial project-based or limited duration assignments, the Operations Specialist can build their career path on a dedicated team or business unit or continue with rotational assignments based on competencies developed, individual preferences, and business requirements.

Does RELX provide accommodation for applicants with disabilities?

Yes, RELX is committed to providing a fair and accessible hiring process, and applicants with disabilities or other needs can request accommodation through the Applicant Request Support Form or by contacting them directly.

What opportunities for learning and exposure does this role provide?

The role provides opportunities for exposure across a broad range of learning by experiencing multiple operations environments and RELX businesses, allowing the individual to encounter new products and industries.

Are there opportunities for project-based work in this position?

Yes, initial assignments for Operations Specialists are likely to be project-based or of limited duration, providing diverse experiences.

Does RELX have a policy against discrimination?

Yes, RELX is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx