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Operations Supervisor

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Gopuff

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You need experience in a fast-paced environment, basic web software skills, strong work ethic, effective communication, organization, a positive attitude, and flexibility for peak hours.
  • You will lead the team, train new members, pick and pack orders, resolve issues, manage inventory and waste, ensure compliance, and maintain an organized warehouse.

Requirements

  • - You have experience working in a restaurant, dark store, retail or warehouse environment
  • - General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
  • - Strong work ethic, punctual, responsible and honest
  • - Must thrive in fast-paced environments
  • - Effective communication skills
  • - Organised, team-oriented, positive attitude and helpful
  • - Flexible and available during peak hours (5pm - 4:30am)

Responsibilities

  • You will be responsible for leading the team during your shift:
  • Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift
  • Training new team members and being confident on process and product
  • Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
  • Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
  • Issue resolution: Contact customer for substituted or out-of-stock items
  • Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products
  • Manage waste and compliance and our partnership with TooGoodToGo
  • Warehouse management: keep the warehouse clean, organized and a space you can be proud of

FAQs

What are the main responsibilities of the Operations Supervisor?

The Operations Supervisor is responsible for leading the team during shifts, ensuring order accuracy, managing picking and packing of items, resolving issues with customers and drivers, overseeing goods in/out processes, conducting stock management, and maintaining a clean and organized warehouse.

What experience is required for this position?

Candidates should have experience working in a restaurant, dark store, retail, or warehouse environment.

What hours will the Operations Supervisor need to work?

The Operations Supervisor must be flexible and available during peak hours, specifically from 5pm to 4:30am.

What skills are necessary for this role?

Necessary skills include effective communication, strong work ethic, organizational abilities, proficiency in basic web-based software applications, and a positive, team-oriented attitude.

What benefits does Gopuff offer to Operations Supervisors?

Gopuff offers holiday pay, sick pay, career growth opportunities, and performance appraisals.

Is there a focus on diversity and inclusion at Gopuff?

Yes, Gopuff is committed to an inclusive workplace and does not discriminate based on any protected characteristics. They encourage individuals from diverse backgrounds to apply.

Will I be responsible for training new team members?

Yes, leading the team includes being responsible for training new team members and ensuring they are confident in processes and products.

Does Gopuff support career growth?

Yes, Gopuff offers career growth opportunities within the company.

How does Gopuff view customer service in this role?

The Operations Supervisor plays a key role in ensuring a slick delivery experience for customers, including communication regarding substituted or out-of-stock items.

Gopuff

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes.

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes. Gopuff is the go-to instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world. Founded in 2013 by co-founders and co-CEOs Rafael Ilishayev and Yakir Gola, Gopuff created the instant needs category and continues to build the rails that define the future of commerce. To learn more, visit www.gopuff.com.