FAQs
What are the core responsibilities of an Operations Support Analyst?
The core responsibilities include supporting the vendor payment process, maintaining internal databases, managing project finances, identifying out of scope activities, ensuring compliance with vendor management, contributing to vendor management plans and project KPIs, and supporting various operations activities prioritized with the Business Unit and Line Manager.
What specific tasks will I be involved in regarding project management?
You will communicate with project teams on study setup, support project management admin activities like quoting and invoicing, manage the administration and cost control of purchase orders, provide data on cost and project metrics to project managers, and help organize meetings with project teams and clients.
Is knowledge of finance systems necessary for this role?
Yes, demonstrating expert knowledge of finance systems is crucial, as it involves managing all aspects of project finances, including expenses, invoices, and reconciliations.
Will I need to track vendor performance?
Yes, part of your responsibilities will include establishing project-level Key Performance Indicators (KPIs) and assessing and documenting vendor performance.
Are there any compliance requirements associated with this position?
Yes, you will need to ensure compliance with the Vendor Management Plan and the Purchase Order (PO) process.
What tools or systems will I be working with?
You will be working with internal databases and systems of records, particularly COUPA, alongside IQVIA systems for tracking project metrics and milestones.
How will I support other departments within IQVIA?
You will support the Commercial, Sales, Pricing, and Finance departments in achieving their business goals by providing relevant project data and insights.
What kind of ad-hoc project support will I provide?
Ad-hoc project support will be defined by the project initiation coordinator (PIC) or project manager (PM) and may vary based on project needs.
How important is timely communication in this role?
Timely communication is critical, as you will need to proactively provide data and updates on project costs, schedules, and changes.
Will I have opportunities to contribute to process improvements?
Yes, you will have opportunities to proactively identify out of scope activities and implement change control processes, enhancing overall efficiency and effectiveness within the projects.