Operations Team Member-OPS-CMS Operations

Kotak Mahindra Bank

Sep 18

Applications are closed

Job
Full-time
Mid Level
Banking & Finance
Mumbai

Requirements

Market knowledge of Payment Products and applicable regulatory guidelines.
Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
Processing of offline files through Different systems
Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
Understanding of settlement process and reconciliation
End to end control checks during processing
Efficiently and diligently doing recon of Pool accounts
Publishing recon and other daily MIS to Senior Management
Liaising with IT, BSG teams for system issues
Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
Ensures effective customer service through timely delivery and efficient escalation management.
Following all set process and deviations if any are having requisite approvals.
Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office
Logical & Methodical in executing transactions
Meticulous eye in processing of transactions.
Analysing and reporting on volumes, on application, processes.
Publishing of Dashboard and MIS to top management
Weekly/ fortnightly/ monthly reporting are done on time.
Good communication skills
Strong interpersonal skills
Quick learner, ability to adapt & multi task.
Capacity to understand systems quickly

Responsibilities

Market knowledge of Payment Products and applicable regulatory guidelines.
Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
Processing of offline files through Different systems
Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
Understanding of settlement process and reconciliation
End to end control checks during processing
Efficiently and diligently doing recon of Pool accounts
Publishing recon and other daily MIS to Senior Management
Liaising with IT, BSG teams for system issues
Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
Ensures effective customer service through timely delivery and efficient escalation management.
Following all set process and deviations if any are having requisite approvals.
Logical & Methodical in executing transactions
Meticulous eye in processing of transactions.
Analysing and reporting on volumes, on application, processes.
Publishing of Dashboard and MIS to top management
Weekly/ fortnightly/ monthly reporting are done on time.
Good communication skills
Strong interpersonal skills
Quick learner, ability to adapt & multi task.
Capacity to understand systems quickly

FAQs

What is the primary responsibility of the Operations Team Member in the OPS-CMS Operations role?

The primary responsibility is to manage and process payment transactions efficiently while ensuring compliance with regulatory guidelines and internal procedures.

What payment products should the Operations Team Member be familiar with?

The Operations Team Member should have product knowledge of NEFT, RTGS, Internal Transfers, and IMPS.

Are there specific tools or software that the Operations Team Member needs to be proficient in?

Yes, proficiency in banking applications such as Payment Products, Finacle, and MS Office is required.

How important is communication in this role?

Good communication skills are essential, along with strong interpersonal skills for effective collaboration and customer service.

Is analytics a part of the job responsibilities?

Yes, the Operations Team Member is responsible for analyzing volumes and processes and reporting them to management, as well as publishing MI and dashboards.

What kind of work environment should candidates expect?

Candidates can expect a structured and methodical work environment focused on processing transactions and maintaining accuracy.

Can the Operations Team Member work independently?

While independent work is expected, the role also requires effective collaboration with IT and BSG teams, as well as following strict processes involving a maker-checker system.

Is training provided for new employees in this role?

Yes, training is typically provided to ensure new employees understand the systems and processes involved in the operations.

What is the importance of reconciliations in this job?

Reconciliation is crucial as it ensures the accuracy of transactions and effective management of pool accounts, which is a key responsibility of the Operations Team Member.

Are there opportunities for professional growth in this position?

Yes, there are opportunities for growth and advancement within operations management, as the role builds skills and experience in banking operations and regulatory compliance.

Kotak Mahindra Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.