FAQs
What is the main responsibility of the Operations Team Member in Support Services?
The main responsibility is to handle day-to-day trade transactions, ensuring error-free and timely execution while coordinating with various business groups and clients.
What qualifications are required for this position?
A graduate or post-graduate qualification is required.
How much experience is necessary for this role?
A minimum of one year of relevant experience is required.
Are there specific products that the candidate should be familiar with?
Yes, candidates should be familiar with Trade Finance and CMS products, including cheque collections and operations related to issuing letters of credit.
What types of coordination will the Operations Team Member be involved in?
The team member will coordinate with the CPC for transaction processing, resolution of discrepancies, and with clients and correspondent banks for trade finance queries.
Is compliance important in this role?
Yes, ensuring compliance with internal guidelines and regulations is a critical aspect of the role.
What does TAT stand for in the context of this job?
TAT stands for Turnaround Time, referring to the agreed upon period within which transactions should be processed and deliverables provided.
Will the candidate be required to interact directly with customers?
Yes, the role involves attending to front-end requirements of corporate customers and ensuring their needs are met.
Is there a focus on document scrutiny in this position?
Yes, initial scrutiny of documents for Trade is required before forwarding them to the CPC for further processing.
What business unit will the Operations Team Member be working with?
The team member will be working in the Customer Service Desk within the CFO Center.