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Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Chennai

AI generated summary

  • You should be a graduate/post-graduate with 1-2 years of experience, familiar with Trade Finance and CMS products, including cheque collections and Banker to Issue Operations.
  • You will handle trade transactions, coordinate with clients and internal teams, ensure timely execution, compliance, and resolve discrepancies while issuing letters of credit and scrutinizing documents.

Requirements

  • •Qualification – Graduate / Post-Graduate
  • •Experience – 2 one year of relevant experience
  • •Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.

Responsibilities

  • To handle day to day trade transactions, understanding client requirements
  • Co-ordination with cpc for transaction processing and discrepancy resolution
  • Dealing and co-ordinating with various business groups within the bank
  • Ensuring error-free and timely execution of trade transactions
  • Ensuring compliance and internal guidelines are being adhered to
  • Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS Operations resolved in a timely manner
  • Issuance of Letter of credit
  • Initial scrutiny of documents for Trade before sending the documents to CPC for further processing
  • Attending to front-end requirements of corporate customers
  • To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT

FAQs

What is the main responsibility of an Operations Team Member in the Customer Service Desk?

The main responsibility includes handling day-to-day trade transactions, understanding client requirements, coordinating with the CPC for transaction processing and discrepancy resolution, and ensuring error-free execution of trade transactions.

What qualifications are required for this position?

A graduate or post-graduate degree is required for this position.

How much experience is needed for this role?

A minimum of one year of relevant experience is required.

What specific knowledge is preferred for candidates applying for this position?

Candidates should be familiar with Trade Finance and CMS products, including cheque collections (local, outstation, and correspondent banks) and operations related to Banker to Issue.

What types of clients will I be interacting with in this role?

You will mainly be interacting with corporate customers as well as coordinating with clients and corresponding banks.

What are the compliance expectations for this role?

It is expected to ensure that compliance and internal guidelines are adhered to in every transaction processed.

Will I be involved in issuing Letters of Credit?

Yes, the role involves the issuance of Letters of Credit as part of the job responsibilities.

What is the primary goal concerning transaction delivery?

The primary goal is to ensure all deliverables are completed and transactions processed as per the agreed turnaround time (TAT).

Are there opportunities to coordinate with other business groups within the bank?

Yes, the role requires dealing and coordinating with various business groups within the bank for operational needs.

Is document scrutiny part of the job?

Yes, initial scrutiny of documents for trade before sending them to the CPC for further processing is part of the job responsibilities.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.