FAQs
What is the main responsibility of an Operations Team Member in the Customer Service Desk?
The main responsibility includes handling day-to-day trade transactions, understanding client requirements, coordinating with the CPC for transaction processing and discrepancy resolution, and ensuring error-free execution of trade transactions.
What qualifications are required for this position?
A graduate or post-graduate degree is required for this position.
How much experience is needed for this role?
A minimum of one year of relevant experience is required.
What specific knowledge is preferred for candidates applying for this position?
Candidates should be familiar with Trade Finance and CMS products, including cheque collections (local, outstation, and correspondent banks) and operations related to Banker to Issue.
What types of clients will I be interacting with in this role?
You will mainly be interacting with corporate customers as well as coordinating with clients and corresponding banks.
What are the compliance expectations for this role?
It is expected to ensure that compliance and internal guidelines are adhered to in every transaction processed.
Will I be involved in issuing Letters of Credit?
Yes, the role involves the issuance of Letters of Credit as part of the job responsibilities.
What is the primary goal concerning transaction delivery?
The primary goal is to ensure all deliverables are completed and transactions processed as per the agreed turnaround time (TAT).
Are there opportunities to coordinate with other business groups within the bank?
Yes, the role requires dealing and coordinating with various business groups within the bank for operational needs.
Is document scrutiny part of the job?
Yes, initial scrutiny of documents for trade before sending them to the CPC for further processing is part of the job responsibilities.