FAQs
What is the primary role of the Operations Team Member in the Customer Service Desk?
The primary role is to handle day-to-day trade transactions, understand client requirements, coordinate with various business groups within the bank, and ensure timely and error-free execution of trade transactions.
What qualifications are required for this position?
A graduate or post-graduate degree is required for this position.
How much experience is needed to apply for this role?
A minimum of one year of relevant experience is required.
What specific knowledge is essential for candidates applying for this position?
Candidates should be familiar with Trade Finance and Cash Management Services (CMS) products, including cheque collections (local, outstation, and correspondent banks) and banker issuance operations.
What are some key responsibilities of this role?
Key responsibilities include handling trade transactions, coordinating with clients and internal teams, ensuring compliance with internal guidelines, and issuing letters of credit.
Is there a focus on customer interaction in this position?
Yes, there is a focus on attending to the front-end requirements of corporate customers and ensuring their queries are resolved in a timely manner.
What does TAT stand for in the context of this job role?
TAT stands for Turnaround Time, which refers to the time taken to deliver services or process transactions as agreed upon.
Are there any specific tasks related to document handling in this role?
Yes, this role includes the initial scrutiny of documents related to trade before sending them to the Central Processing Center (CPC) for further processing.
How does this role interact with other departments within the bank?
The Operations Team Member will coordinate with departments such as CPC, Cash Management Services (CMS), and Clearing to meet customer requirements and ensure smooth operations.