FAQs
What is the main focus of the Operations Team Member role in the Customer Service Desk?
The main focus is to handle day-to-day trade transactions, understand client requirements, coordinate with various business groups, and ensure timely execution of transactions while adhering to compliance and internal guidelines.
What qualifications are required for this position?
A graduate or post-graduate degree is required for this position.
How much experience is needed for this role?
A minimum of one year of relevant experience in the field is required.
What specific knowledge should candidates have for this role?
Candidates should be familiar with Trade Finance and CMS products, including cheque collections and operations related to Banker to Issue.
What are some key responsibilities of this position?
Key responsibilities include processing trade transactions, coordinating with clients and banks, issuing letters of credit, scrutinizing documents for trade, and ensuring compliance with service level agreements.
Is there any interaction with clients involved in this role?
Yes, the role involves attending to the front-end requirements of corporate customers and coordinating with clients to resolve queries related to Trade Finance and CMS operations.
What is meant by TAT in the context of this job?
TAT stands for Turnaround Time, which refers to the agreed timeframe for delivering services or processing transactions as per customer expectations.
Will the Operations Team Member need to work with other departments?
Yes, the role requires coordination with various internal departments such as CPC (Central Processing Center), CMS (Cash Management Services), and Clearing to ensure smooth operations and efficient service delivery.
Are there any compliance aspects to consider in this role?
Yes, ensuring compliance with internal guidelines and regulatory requirements is a critical aspect of this position.