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Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Delhi

AI generated summary

  • You should be a Graduate/Post-Graduate with 1-2 years of relevant experience, familiar with Trade Finance and CMS products, including cheque collections and Banker to Issue Operations.
  • You will handle trade transactions, coordinate with teams, ensure compliance, resolve queries, scrutinize documents, issue letters of credit, and meet customer requirements timely.

Requirements

  • •Qualification – Graduate / Post-Graduate
  • •Experience – 2 one year of relevant experience
  • •Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.

Responsibilities

  • To handle day to day trade transactions, understanding client requirements
  • Co-ordination with cpc for transaction processing and discrepancy resolution
  • Dealing and co-ordinating with various business groups within the bank
  • Ensuring error-free and timely execution of trade transactions
  • Ensuring compliance and internal guidelines are being adhered to
  • Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS
  • Operations resolved in a timely manner
  • Issuance of Letter of credit
  • Initial scrutiny of documents for Trade before sending the documents to CPC for further processing
  • Attending to front-end requirements of corporate customers
  • To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT

FAQs

What is the primary role of an Operations Team Member in the Customer Service Desk?

The primary role is to handle day-to-day trade transactions, understand client requirements, coordinate with CPC for transaction processing, and ensure error-free and timely execution of trade transactions.

What qualifications are required for this position?

A graduate or post-graduate degree is required for this position.

How much experience is needed for the Operations Team Member role?

A minimum of one year of relevant experience is required.

What key skills should a candidate possess for this job?

Candidates should be familiar with Trade Finance and CMS products, including cheque collections and banking operations.

What tasks does this role require in terms of client interaction?

The role requires attending to the front-end requirements of corporate customers and coordinating with clients and correspondent banks to resolve queries in a timely manner.

How important is compliance in this role?

Compliance with internal guidelines and regulations is crucial, and the team member must ensure adherence throughout transaction processing.

What specific transaction-related responsibilities does the job entail?

Responsibilities include issuing letters of credit, initial scrutiny of trade documents, and ensuring that transactions are processed as per the agreed turnaround time (TAT).

Is there any specific knowledge related to Trade Finance that is essential for this position?

Yes, familiarity with Trade Finance products and related documentation processes is essential for this position.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.