FAQs
What is the primary role of an Operations Team Member in the Customer Service Desk?
The primary role is to handle day-to-day trade transactions, understand client requirements, coordinate with CPC for transaction processing, and ensure error-free and timely execution of trade transactions.
What qualifications are required for this position?
A graduate or post-graduate degree is required for this position.
How much experience is needed for the Operations Team Member role?
A minimum of one year of relevant experience is required.
What key skills should a candidate possess for this job?
Candidates should be familiar with Trade Finance and CMS products, including cheque collections and banking operations.
What tasks does this role require in terms of client interaction?
The role requires attending to the front-end requirements of corporate customers and coordinating with clients and correspondent banks to resolve queries in a timely manner.
How important is compliance in this role?
Compliance with internal guidelines and regulations is crucial, and the team member must ensure adherence throughout transaction processing.
What specific transaction-related responsibilities does the job entail?
Responsibilities include issuing letters of credit, initial scrutiny of trade documents, and ensuring that transactions are processed as per the agreed turnaround time (TAT).
Is there any specific knowledge related to Trade Finance that is essential for this position?
Yes, familiarity with Trade Finance products and related documentation processes is essential for this position.