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Operations & Workplace Manager – Lockleys, Bedford Park, Adelaide

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JLL

11d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Facilities Management
  • Adelaide
  • Quick Apply

AI generated summary

  • You need 3+ years in leadership within real estate or facilities management, strong analytical skills, knowledge of safety regulations, and excellent communication abilities.
  • You will lead teams, manage workplace services, oversee facilities operations, ensure compliance, maintain vendor relationships, and coordinate maintenance and modifications.

Requirements

  • Proven experience in corporate real estate, facilities management, or hospitality, with at least 3 years in a leadership role.
  • Strong understanding of both workplace experience best practices and technical facilities management principles, coupled with experience with facilities management systems, workplace management tools, and data analysis platforms.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of an organization.
  • Knowledge of relevant health and safety regulations, building codes, and industry standards.
  • Strong analytical and problem-solving skills, with the ability to balance multiple priorities in a fast-paced environment.
  • Flexibility to adapt to changing client needs and requirements.
  • Ability to deal with a variety of complex issues concurrently.
  • Ability to work under pressure with limited supervision.

Responsibilities

  • Lead and inspire high-performing teams of Client Suites Concierges, Workplace Coordinators, Lobby Concierges, and other workplace experience staff.
  • Ensure delivery of exceptional concierge and workplace services across client suites, private wealth areas, executive floors, and general workplace spaces.
  • Oversee end-to-end management of workplace experience requirements, including reception, visitor management, meeting room bookings, and special events support.
  • Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience.
  • Serve as the key facilities management contact for assigned Westpac sites.
  • Oversee day-to-day facilities management operations, including planned and reactive maintenance, cleaning, waste management, and other building services.
  • Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery.
  • Conduct regular site inspections and property condition assessments.
  • Oversee compliance with essential services requirements, WHS regulations, and environmental sustainability initiatives.
  • Manage the facilities help desk, ensuring timely resolution of issues and maintenance requests.
  • Coordinate minor works and workplace modifications as needed.

FAQs

What are the primary responsibilities of the Operations & Workplace Manager?

The primary responsibilities include leading and inspiring teams, ensuring exceptional concierge and workplace services, overseeing facilities management operations, managing relationships with service providers, conducting site inspections, ensuring compliance with regulations, and coordinating workplace modifications.

What qualifications are required for this role?

A proven experience in corporate real estate, facilities management, or hospitality with at least 3 years in a leadership role is required, along with strong communication skills, knowledge of health and safety regulations, and good analytical and problem-solving skills.

Is prior experience in facilities management necessary?

Yes, prior experience in facilities management or corporate real estate is necessary, as the role requires a strong understanding of workplace experience best practices and technical facilities management principles.

What type of work environment does JLL promote?

JLL promotes a supportive and inclusive work environment that embraces diversity and encourages personal well-being and growth.

Are there opportunities for professional development?

Yes, JLL is committed to professional growth and offers personalized benefits to help employees manage work-life balance, including opportunities for development and training.

How does JLL view diversity and inclusion?

JLL strongly embraces diversity and inclusion, celebrating differences and actively supporting the unique needs of individuals from underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, and people with disabilities.

What is the workplace culture like at JLL?

The workplace culture at JLL is characterized by teamwork, ethics, and excellence, with a focus on creating a diverse and inclusive environment where employees feel welcomed, valued, and empowered.

Will I have to supervise a team in this role?

Yes, as the Operations & Workplace Manager, you will lead and inspire high-performing teams of workplace professionals, including concierges and coordinators.

What types of benefits does JLL offer its employees?

JLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized support for well-being and growth.

Is experience with data analysis platforms necessary for this position?

Yes, experience with facilities management systems, workplace management tools, and data analysis platforms is important for effectively managing operations and enhancing the workplace experience.

We shape the future of real estate for a better world

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

Benefits

  • Medical Plan

    Choose from three plan options: Standard, Plus or Basic, administered by UnitedHealthCare and, in limited locations, Kaiser Permanente. Health Savings Account (HSA) automatically comes with Plus or Basic plans and is Company-funded with $600 for employee coverage, or $1,200 for employee+1 or family coverage. 100 percent preventive care coverage is included with all plans.

  • Paid time off (PTO)

    Combines vacation, sick leave and personal time: 18 to 28 days per year, depending on your years of service and job level.

  • Enhanced Life Insurance

    Take advantage of group rates on optional coverage for you, your spouse/domestic partner and children at your own cost. Enroll when first eligible for the most favorable underwriting.

  • Parental Leave Pay

    Six weeks of paid leave at 100% of salary.

  • Flexible work arrangements

    May be available to help you balance work, family and personal commitments.