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OPERATORE ADDETTO AL CENTRALINO (M/F)

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need front office experience, strong customer service skills, good IT knowledge (Office), familiarity with Venice, excellent English, and great communication skills. Additional languages are a plus.
  • You will manage bookings, coordinate transport, handle phone and email communications, and ensure timely support for customer requests, maintaining data in company systems.

Requirements

  • Requisiti Essenziali:
  • Esperienza in front office e centralino: Anche minima, ma con una forte attitudine al servizio clienti.
  • Competenze informatiche: Buona padronanza dei principali applicativi, in particolare del Pacchetto Office.
  • Conoscenza di Venezia: Conosci la città come il palmo della tua mano? Questo è il posto giusto per te!
  • Ottima conoscenza dell'inglese: Essenziale per interagire con la nostra clientela internazionale.
  • Eccellenti capacità comunicative: Sia al telefono che di persona, possiedi un'ottima dialettica nelle relazioni interpersonali.
  • Requisiti Preferenziali:
  • Conoscenza di altre lingue straniere: Ogni lingua aggiuntiva è un plus che apprezziamo molto.

Responsibilities

  • Gestione delle prenotazioni: Coordinazione dei trasporti e attività generali di segreteria.
  • Centralino e comunicazioni: Ricezione e smistamento delle richieste telefoniche ed email, con inserimento dati nei sistemi aziendali.
  • Supporto ai clienti: Assicurare che ogni richiesta venga gestita con la massima cura e tempestività.

FAQs

What is the job title for this position?

The job title is Operatore Addetto al Centralino (m/f).

Where is the job located?

The job is located in Venezia, in Isola Nova del Tronchetto.

What are the working hours for this position?

The working hours are on a full-time basis, with shifts scheduled from 07:00 to 22:30, four days a week, including one day off in rotation.

Is prior experience required for this role?

Yes, prior experience in front office and centralino is preferred, although minimal experience with a strong customer service attitude is acceptable.

What language skills are necessary for this position?

An excellent knowledge of English is essential, and knowledge of other foreign languages is preferred.

What kind of training will be provided?

Specific training details are not mentioned, but you will be guided on managing bookings and customer support as part of the onboarding process.

What is the role's primary responsibility?

The primary responsibility is to manage reservations, coordinate transport, and handle communications via phone and email as the first point of contact for clients.

Are there opportunities for advancement within the company?

While specific advancement opportunities are not detailed, joining a solid and innovative company like Venezia Turismo may provide career growth possibilities.

Is teamwork emphasized in this role?

Yes, teamwork is highlighted as an important aspect of the job, and a passion for working collaboratively is valued.

What type of contract is being offered?

A full-time contract is being offered for this position.

Regular public transport between Marco Polo Airport, the Cruise Terminal, and #Venice.

Transportation
Industry
201-500
Employees
1999
Founded Year

Mission & Purpose

Alilaguna is a Venetian company specializing in water transport services across Venice and its surrounding islands. They provide a range of public and private boat services, including airport transfers and tours, facilitating easy and scenic travel in the city’s unique waterways. Their ultimate mission is to offer reliable, efficient, and environmentally friendly transportation solutions, enhancing the accessibility and enjoyment of Venice’s beautiful and historic locations. Their purpose is to ensure seamless and memorable travel experiences for both residents and visitors.