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Optical Consultant - Newcastle


Boots UK

6d ago

  • Job
    Junior (1-2 years)
  • Hospitality & Retail
  • Newcastle

AI generated summary

  • You love people, have optical experience, enjoy learning about new products, and are passionate about delivering fantastic customer service. Ongoing training and career development opportunities available.
  • You will build relationships with customers, help them find the perfect eyewear, order and dispense glasses and contact lenses, provide aftersales support, complete operational tasks, and support colleagues in the store.


  • You love working with people and enjoy working as part of a team, after all our people are at the heart of all that we do. You build relationships with customers naturally, welcoming them into our store with a big smile. You will help our customers find their perfect eye wear products through choosing and dispensing of glasses, contact lenses and other associated products. You are passionate and enthusiastic about delivering fantastic customer service and leaving a positive long-lasting impression.
  • You will enjoy learning about new products and already understanding and keeping up to date with brands and technical and regulatory aspects of the role. It’s also a fantastic opportunity to add to your own development. Previous Optical experience is important for this role, and you’ll receive ongoing training to help develop your knowledge and if you want to progress in your career, we have numerous opportunities to develop further.


  • Build great relationships with customers by listening and understanding their needs
  • Help our customers find the perfect products tailored to their lifestyle and requirements.
  • Order and dispensing of glasses and contact lenses
  • Providing aftersales support through repairs and adjustments
  • Work together as part of a team
  • Relevant operational and administrative tasks associated with the running of a store
  • Support other colleagues within the stores to develop their knowledge


What is the primary focus of this role as an Optical Consultant in Newcastle?

The primary focus of this role is to provide excellent customer service, recommend products to aid in the customer's health and lifestyle, and ensure a high standard of care for all customers.

What kind of culture can I expect when working for this company?

You can expect to work in a culture where everyone is passionate about their role, customer satisfaction is a top priority, and teamwork is key to success.

What sets this company apart from other High Street Opticians?

This company is known for putting the customer at the heart of all decisions, excelling in delivering the best customer experience possible, and prioritizing the health and lifestyle needs of customers.

What qualities are you looking for in potential candidates for this role?

We are looking for candidates who are passionate about providing excellent customer service, knowledgeable about optical products, and committed to upholding high standards of care.

How do you ensure that employees are equipped to recommend the best products for customers?

Employees receive training and support to ensure they have the knowledge and skills necessary to recommend products that will aid in the customer's health and lifestyle.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.