FAQs
What is the primary function of the Order Desk Analyst role?
The primary function is to provide customer support in the repair/replacement process management of non-functional parts, acting as the point of contact for end customers to manage the RMA process.
What languages are required for this position?
A minimum B2 level proficiency in both Italian and English is required.
Is there any training provided for new employees?
Yes, initial training will be provided to new employees.
What skills are preferred for candidates applying for this job?
Candidates should have proficiency in using Microsoft Excel, good communication skills, and a sense of responsibility, proactivity, and dynamism. Familiarity with Microsoft Office 365 is considered a plus.
What is the work schedule for this position?
The position requires availability for hybrid work and may include on-call responsibilities.
What type of team environment does Capgemini offer?
Capgemini offers a multicultural and inclusive team environment that promotes work-life balance.
Are there opportunities for career growth within Capgemini?
Yes, career growth is central to Capgemini's mission, with various career growth programs and training and certification opportunities available for employees.
Does Capgemini provide any health benefits?
Yes, Capgemini offers health and life insurance as part of their benefits package.
How can employees refer talent to Capgemini?
Employees can participate in the referral program, which includes bonuses for successful talent recommendations.
Where are the office locations for Capgemini?
Capgemini has great office locations, with specifics not detailed in the job description.