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Order Management, Staff

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Synopsys Inc

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You need a Bachelor's degree, 8-10 years of experience, Microsoft Office proficiency, knowledge of CRM/SAP/Salesforce, strong self-management skills, and excellent communication abilities.
  • You will ensure order accuracy, manage sales arrangements, process orders, deliver revenue, resolve issues, drive process improvements, and maintain strong customer relationships.

Requirements

  • A Bachelor's degree or higher with 8-10 years of relevant experience.
  • Proficiency in the Microsoft Office Suite.
  • Experience with CRM systems, SAP, and/or Salesforce is advantageous.
  • Proven ability to work independently and manage your daily workload.
  • Exceptional written and verbal communication skills.

Responsibilities

  • Collaborating with internal departments to ensure detailed order accuracy.
  • Reviewing and validating customer documentation to meet compliance standards.
  • Understanding and managing complex sales arrangements.
  • Processing order acceptance, entry, and managing backlog.
  • Booking and delivering revenue in a timely manner.
  • Ensuring order delivery and fulfillment meet customer expectations.
  • Applying analytical skills to identify process improvements and implement solutions.
  • Driving resolution of open order-related issues to maintain high customer service standards.
  • Proposing and managing process improvement projects and automation initiatives.
  • Maintaining excellent relationships with internal and external customers.

FAQs

What is the main responsibility of the Order Management Analyst role?

The main responsibility is to ensure accurate and timely order processing, collaborating with internal departments, reviewing customer documentation, managing complex sales arrangements, and driving resolution of order-related issues.

What qualifications do I need for this position?

You need a Bachelor's degree or higher and 8-10 years of relevant experience in order management.

Are CRM systems and SAP experience required?

While not strictly required, experience with CRM systems, SAP, and/or Salesforce is advantageous for this role.

What skills are essential for success in this position?

Essential skills include strong analytical abilities, exceptional written and verbal communication skills, and proficiency in the Microsoft Office Suite.

Will I be working with a team?

Yes, you will be part of the Worldwide Operations team at Synopsys, collaborating with a skilled and professional international team.

What is the focus of the Order Management team?

The focus of the Order Management team is to efficiently process and deliver orders to high-profile customers worldwide while maintaining excellent customer service.

Are there opportunities for process improvement in this role?

Yes, the role involves identifying process gaps and proposing management projects and automation initiatives to enhance efficiency.

What kind of environment will I be working in?

You will be working in a collaborative, international environment, focused on teamwork and cross-functional collaboration.

What rewards and benefits can I expect?

Synopsys offers a comprehensive range of health, wellness, and financial benefits, including both monetary and non-monetary offerings.

Is there a requirement for customer service skills?

Yes, a dedication to providing outstanding customer service is essential for this role, as enhancing customer satisfaction is a primary goal.

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Synopsys Inc

Powering the New Era of Smart Everything—from Silicon to Software

Technology
Industry
10,001+
Employees

Mission & Purpose

Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at the forefront of Smart, Secure Everything with the world’s most advanced tools for silicon chip design, verification, IP integration, and application security testing. Our technology helps customers innovate from Silicon to Software, so they can deliver Smart, Secure Everything. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every day.