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Origins - Counter Lead - Elys - 37.5 Hours

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The Estée Lauder Companies Inc.

Aug 1

Applications are closed

  • Job
    Full-time
    Junior & Mid Level

Requirements

  • - Experience in a fast-paced retail and/or consumer facing environment
  • - Ability to drive self-development
  • - Commercial understanding and awareness of industry
  • - Effective communication, organisation and prioritisation skills

Responsibilities

  • - reflecting a credible and professional Brand image to all internal and external consumers at all times
  • - maximising sales through selling, providing excellent service and retail standards
  • - contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • - Understand daily/weekly targets
  • - Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • - Keep up to date with competitor activities and missed opportunities
  • - Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • - Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • - Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • - Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • - Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • - Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • - Use digital tools to ensure knowledge is kept up to date
  • - Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • - Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
  • - Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • - Review retail standards on a daily basis ensuring they are maintained to the required standard
  • - Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • - Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • - Ensure all information requests are fulfilled accurately, within deadlines set
  • - Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • - Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
  • - Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • - Manage daily replenishment, taking appropriate action where necessary
  • - Maximise sales performance by utilising all commercial reports before making commercial decisions
  • - Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • - Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
  • - Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • - Identify trends and make suggestions to enhance product performance.

FAQs

What is the primary responsibility of the Counter Lead at Origins - Elys?

The primary responsibility of the Counter Lead is to support the brand in driving sales turnover and market share by remaining consumer-focused and ensuring a credible and professional Brand image at all times.

What qualifications are needed to apply for this position?

The ideal candidate should have experience in a fast-paced retail and/or consumer-facing environment, along with effective communication, organization, and prioritization skills. A commercial understanding and the ability to drive self-development are also required.

What are the working hours for this position?

The position is full-time, requiring 37.5 hours per week with variable shifts.

Is there a focus on social media in this role?

Yes, the Counter Lead is expected to effectively utilize social media to leverage opportunities that drive business and enhance the Brand image.

How does the Counter Lead contribute to achieving sales targets?

The Counter Lead maximizes sales through exceptional service, selling techniques, keeping up with daily/weekly targets, and being aware of additional sales avenues such as eventing and digital channels.

What is the approach to consumer service in this role?

The role emphasizes delivering excellence in service by creating a zero-consumer complaints mindset and fostering a culture of surprise and delight.

How important is inventory management in this position?

Inventory management is crucial; the Counter Lead is responsible for daily replenishment, minimizing stock loss, and ensuring deliveries and stock movements are completed within company timeframes.

What does “being an Ambassador for the Brand” entail?

Being an Ambassador for the Brand involves leading by example, ensuring Brand values are represented, and bringing those values to life in every aspect of the business.

Where is the job located?

The primary location for this job is in Wimbledon, United Kingdom, within the Europe, Middle East, and Africa region.

Does the company provide equal employment opportunities?

Yes, Estee Lauder Companies is an equal opportunities employer, encouraging applications from all suitably qualified candidates regardless of various personal characteristics and backgrounds.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.

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