FAQs
What is the primary responsibility of the Counter Lead at Origins - Elys?
The primary responsibility of the Counter Lead is to support the brand in driving sales turnover and market share by remaining consumer-focused and ensuring a credible and professional Brand image at all times.
What qualifications are needed to apply for this position?
The ideal candidate should have experience in a fast-paced retail and/or consumer-facing environment, along with effective communication, organization, and prioritization skills. A commercial understanding and the ability to drive self-development are also required.
What are the working hours for this position?
The position is full-time, requiring 37.5 hours per week with variable shifts.
Is there a focus on social media in this role?
Yes, the Counter Lead is expected to effectively utilize social media to leverage opportunities that drive business and enhance the Brand image.
How does the Counter Lead contribute to achieving sales targets?
The Counter Lead maximizes sales through exceptional service, selling techniques, keeping up with daily/weekly targets, and being aware of additional sales avenues such as eventing and digital channels.
What is the approach to consumer service in this role?
The role emphasizes delivering excellence in service by creating a zero-consumer complaints mindset and fostering a culture of surprise and delight.
How important is inventory management in this position?
Inventory management is crucial; the Counter Lead is responsible for daily replenishment, minimizing stock loss, and ensuring deliveries and stock movements are completed within company timeframes.
What does “being an Ambassador for the Brand” entail?
Being an Ambassador for the Brand involves leading by example, ensuring Brand values are represented, and bringing those values to life in every aspect of the business.
Where is the job located?
The primary location for this job is in Wimbledon, United Kingdom, within the Europe, Middle East, and Africa region.
Does the company provide equal employment opportunities?
Yes, Estee Lauder Companies is an equal opportunities employer, encouraging applications from all suitably qualified candidates regardless of various personal characteristics and backgrounds.