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Outlet Store Manager



10d ago

  • Job
    Senior Level
  • Hospitality & Retail
  • Naperville

AI generated summary

  • You must be physically fit, with good vision and ability to lift up to 50 lbs. Ability to stand, walk, climb, balance, and stoop is essential for this role.
  • You will lead a high-performing team, drive sales, maintain brand standards, provide exceptional customer service, and ensure operational excellence at our outlet store.


  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
  • The employee frequently is required to handle, or feel and reach with hands and arms.
  • The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


  • As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
  • Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
  • Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders.
  • Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
  • Maintain leadership presence through effective floor management and resource allocation.
  • Identify customers’ needs, and balance with operational requirements to meet customer experience standards.
  • Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores.
  • Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
  • Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
  • Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
  • Identify talents and develop skills within the team to enable succession planning
  • Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
  • Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
  • Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards required by Wayfair and Tanger Outlets
  • Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
  • Develop, lead, and deliver a long-term sustainable plan for growth, visitation and profitability in the market.
  • Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
  • Champion and campaign for a resolution oriented environment for your team.
  • Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
  • Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
  • Live by, emulate, and guide by our People Principles daily.


What are the physical requirements for the Outlet Store Manager position?

The employee is frequently required to stand, walk, talk, handle, reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.

What is the work schedule like for the Outlet Store Manager position?

The work schedule for the Outlet Store Manager position varies due to the nature of the retail industry. However, Wayfair strives to provide employees with a work schedule that protects work/life balance and takes scheduling preferences into consideration. Schedules are provided a minimum of 2 weeks in advance, and opportunities to trade shifts with teammates are available.

What kind of responsibilities does the Outlet Store Manager have?

The Outlet Store Manager is responsible for providing leadership, creating a best-in-class customer experience, meeting or exceeding budgeted sales goals, managing store operations, maintaining inventory levels, implementing visual merchandising standards, recruiting and retaining a high-performing team, and promoting a culture of accountability and continuous feedback.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.