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Overnight Front Office Team Leader

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Marriott International

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You need experience with OPERA or similar systems, relevant role experience, working rights in Australia, a driven attitude, and a knack for smart solutions in a fast-paced environment.
  • You will lead the overnight front office team, assist guests with check-in/out, handle inquiries and reservations, manage cash transactions, ensure service standards, and foster team engagement.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Responsibilities

  • Lead the front office overnight shift and support your like-minded team with general operational tasks
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, engage and inspire guests through each guest experience
  • Build and strengthen relationships with existing and new customers to enable future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards whilst identifying and implementing improvement initiatives
  • Be a cultural innovator by providing motivation and support to our front office staff
  • Plan and execute team building activities so associates feel part of the global tribe

FAQs

What are the working hours for the Overnight Front Office Team Leader position?

The position is part-time and involves leading the front office overnight shift.

Is prior experience required for this role?

Yes, relevant experience in a similar role is required, along with knowledge of the OPERA property management system or a similar system.

Are there any benefits provided to employees?

Yes, employees receive exclusive staff discounts on food and beverage, hotel rooms, flexible working hours, career development programs, and access to the Employee Assistance Program, among other benefits.

Do I need a specific visa to apply for this position?

Yes, candidates must have working rights in Australia to apply for this role.

Will there be opportunities for career advancement?

Yes, AC Hotels offers unlimited strategic development and exciting career opportunities within the Marriott International group.

What is the company culture like at AC Hotels?

The culture at AC Hotels focuses on attention to detail, inclusiveness, and a global mindset, fostering an environment where team members can engage their creativity and work collaboratively.

How does the company support employee well-being?

The company cares for associates' physical, emotional, and financial well-being through the Employee Assistance Program and various other wellness initiatives.

Is training provided for new employees?

Yes, new employees will have access to internationally recognized training programs to help them grow and develop their careers.

Can I invite friends to work at AC Hotels?

Yes, employees can receive Employee Referral Incentives for referring friends to work with AC Hotels.

What kind of team environment can I expect?

You can expect a supportive team environment where cultural innovation and team-building activities are encouraged to strengthen relationships among staff members.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.