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PA/Medical Secretary

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The Christie NHS Foundation Trust

19d ago

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare
  • Manchester

AI generated summary

  • You should be enthusiastic, flexible, experienced in audio and copy typing, familiar with medical terminology, and ideally have medical secretarial experience.
  • You will manage correspondence, schedule appointments, handle sensitive inquiries, oversee clinic operations, support patient trials, maintain data accuracy, and assist with staff training.

Requirements

  • You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment, work to a high standard and be able to use your own initiative.
  • You will have experience of audio typing and copy typing and ideally have worked within a healthcare environment with Medical Secretarial experience and a good knowledge of medical terminology. Knowledge of cancer pathways/targets would be beneficial.
  • When applying for this position, please refer to the person specification and demonstrate within your application form how you meet the criteria, providing examples where possible.
  • Always follow risk management procedures including the identification, assessment, and management of risk within the division.
  • To abide by all Trust policies and Procedures.
  • To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

Responsibilities

  • Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.
  • Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
  • Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews.
  • Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate.
  • Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference.
  • Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
  • Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.
  • Liaise with internal and external departments to arrange clinical investigations/procedures.
  • Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies.
  • Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
  • Receive new patient referrals and organize appointment/admissions and arrange treatment as required.
  • Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category.
  • Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas.
  • Contribute to the training of new members of staff within a given area as required.
  • Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions.
  • Provide information required to support the investigation of litigation cases.
  • Provide statistical information to the Information Department as required.
  • Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems.
  • Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities.
  • Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary.

FAQs

What are the working hours for this PA/Medical Secretary position?

The position is full-time, working 37.5 hours per week, Monday to Friday.

Is this position a permanent role?

Yes, this is a full-time permanent post.

What responsibilities will I have in this role?

You will provide full secretarial and administrative support within the Clinical Oncology Upper GI/HPB team, including managing correspondence, scheduling meetings, and liaising with patients and staff.

Do I need prior medical secretarial experience?

Yes, ideally you should have medical secretarial experience and a good knowledge of medical terminology.

Is there a requirement for audio typing skills?

Yes, experience in audio typing and copy typing is required for this position.

Will I need to handle confidential information?

Yes, you will be responsible for appropriately disseminating a variety of correspondence/documentation, some of which may be highly confidential.

How many patients does The Christie treat annually?

The Christie treats over 60,000 patients a year.

Is knowledge of cancer pathways beneficial for this role?

Yes, knowledge of cancer pathways/targets would be beneficial for this position.

What is the process for applying for this position?

When applying, you should refer to the person specification and demonstrate how you meet the criteria on your application form, providing examples where possible.

How will my performance be supported?

You will be responsible for your own professional/personal development, including participating in ongoing appraisal and personal development planning.

Can I work remotely if I apply for this position?

Yes, there is an option for hybrid working in this role.

Will I have to handle stressful situations?

Yes, you may need to deal with stressful phone calls that can be emotional or abusive from patients or relatives.

What kind of training will I receive?

You may be involved in contributing to the training of new members of staff within your area as required.

Are there any specific requirements for managing patient referrals?

Yes, you will be responsible for receiving new patient referrals and organizing appointments/admissions and treatment as required.

Does the role involve liaising with external departments?

Yes, you will liaise with both internal and external departments to arrange clinical investigations and procedures.

What is Careflow?

Careflow is the Patient Administration System used for the accurate input of patient details and routine tracking of case notes.

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The Christie NHS Foundation Trust

The Christie NHS Foundation Trust is one of Europe’s leading cancer centres, treating more than 44,000 patients a year.

Science & Healthcare
Industry
1001-5000
Employees
1932
Founded Year

Mission & Purpose

The Christie NHS Foundation Trust, based in Manchester, specializes in cancer care and provides a range of services including treatment, research, and support for cancer patients. Their mission is to deliver world-class, patient-centered care and to lead in cancer research and innovation. The Trust aims to improve cancer outcomes and quality of life through cutting-edge treatments, comprehensive care, and a commitment to advancing cancer research.