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Part or Full time Team Administrator

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Sussex Community NHS Foundation Trust

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
  • Brighton & Hove

AI generated summary

  • You must have strong organizational and communication skills, the ability to work independently, effective diary management, attention to detail, and accurate data entry of sensitive information.
  • You will manage patient referrals, bookings, and waiting lists, ensure effective communication, assist in service development, and record sensitive information accurately.

Requirements

  • - Good organisational and communication skills
  • - Able to work under your own initiative to follow procedures and directions
  • - Actively engaged in service development for both administrative and clinical processes
  • - Effective diary management
  • - Data entry
  • - Attention to detail
  • - Ability to accurately record sensitive information correctly

Responsibilities

  • - You’ll also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience.
  • - Therefore, working collaboratively with the clinical team to achieve excellent patient outcomes is a key part of this role.
  • - Effective diary management, data entry and attention to detail are key skills we are looking for in our friendly admin team of around 8 staff.
  • - Main responsibilities include processing incoming patient referrals, managing patient bookings and waiting lists to ensure patients are provided with treatment in a timely manner in the location of their choosing.
  • - Receiving incoming post, emails and telephone calls in a courteous, professional manner is also a key part of the role.
  • - You must be able to accurately record sensitive information correctly, for which full training will be provided.
  • - We offer a variety of services to our patients in the community across various clinical settings, home settings as well as video and telephone support, so there is lots of interesting opportunities to develop your diabetes knowledge and NHS career.
  • - We regularly receive great patient feedback and as the first point of contact we support our administrators with training and supervision to help deliver great customer service.

FAQs

What are the working hours for the Team Administrator position?

The service runs between 8am-5pm, Monday to Friday, with flexible working options available for 22.5 hours or more per week.

Is prior experience in healthcare administration required?

While we are looking for experienced administrators, specific healthcare administration experience is not explicitly required; however, good organizational and communication skills are essential.

Where is the job located?

The position is based in our busy Brighton admin hub at Moulsecoomb, just off the A27, which offers free on-site parking and access to nearby bus and train routes.

What are the main responsibilities of this role?

Key responsibilities include processing incoming patient referrals, managing patient bookings and waiting lists, receiving incoming correspondence, and accurately recording sensitive information.

Can I apply for part-time hours?

Yes, we offer both full and part-time roles, with flexible working patterns available.

What kind of training is provided for this role?

Full training will be provided to support you in accurately recording sensitive information and delivering great customer service.

What qualities are you looking for in candidates?

We are looking for candidates with good organizational and communication skills, attention to detail, and the ability to work independently while collaborating with a clinical team.

Are there career development opportunities available?

Yes, we offer excellent training and development opportunities, as well as research opportunities within the NHS.

How does the organization support staff wellbeing?

We have positive NHS Staff Survey results, scoring highly in compassionate culture and leadership, and provide support for staff wellbeing.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Charlotte Plant at charlotte.plant3@nhs.net or call 07484404039, or reach out to Kim Preece at Kim.Preece@nhs.net.

Sussex Community NHS Foundation Trust

Excellent care at the heart of the community.

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Sussex Community NHS Foundation Trust provides a range of community-based healthcare services across Sussex, including nursing, therapy, and specialist care. Their mission is to deliver high-quality, patient-centered care that supports people in their homes and communities, aiming to improve health outcomes and enhance well-being. Their purpose is to offer excellent community health services, promote independence, and integrate care to support patients' needs effectively.