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Part-Time (30 Hours) Associate Banker - Myers Park - Charlotte, NC

  • Job
    Part-time
    Junior Level
  • Banking & Finance
  • Charlotte

AI generated summary

  • You must have customer service experience, a high school diploma, ability to connect with customers, be detail-oriented and organized, and have cash handling experience.
  • You will engage clients entering the branch, manage lobby traffic, perform branch operations, provide proactive client outreach, champion new skills, educate on technology options, and share best practices for exceptional customer experience.

Requirements

  • Required qualifications, capabilities, and skills:
  • 6+ months of customer service experience
  • High school diploma or GED equivalent
  • Preferred qualifications, capabilities, and skills:
  • Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
  • Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
  • Strong desire and ability to influence, educate, and connect customers to technology
  • Cash handling experience

Responsibilities

  • Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
  • Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
  • Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
  • Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
  • Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
  • Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

FAQs

What is the main focus of this job as a Part-Time Associate Banker?

The main focus of this job is to provide exceptional customer service, build lasting relationships with clients, and help them with their financial needs by offering personalized advice and solutions.

What are some of the responsibilities of an Associate Banker in this role?

Some responsibilities include engaging clients as they enter the branch, managing branch operations, providing proactive client outreach, championing new Associate Banker skills, and educating clients on technology self-service options.

What qualifications and skills are required for this position?

Required qualifications include 6+ months of customer service experience and a high school diploma or GED equivalent. Preferred qualifications include the ability to make personal connections, engage customers, remain courteous and professional in a team environment, and have cash handling experience.

What opportunities for growth and development are available for Associate Bankers in this role?

Associate Bankers have the opportunity to learn new skills, contribute to branch success, build relationships with clients, and advance their career within the banking industry. Additionally, they can participate in training programs and receive support from experienced team members.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.