Part Time Retail Sales Advisor - Edinburgh (20 Hours Per Week)

Swatch Group

Jul 6, 2024

Applications are closed

Job
Part-time
Entry & Junior Level
Hospitality & Retail
Edinburgh

Requirements

Professional requirements:
You will have: Essential • Excellent customer service • Passionate about driving sales • Experience in the Retail Industry • Must have a positive and outgoing outlook • Must enjoy their work and have a natural passion for watches and customer service Preferred • Have experience with luxury watches or jewellery • Be accommodating to shifts, longer trading hours and staying late for events etc • Have experience dealing with international customers • Ability to communicate in other languages for example, Mandarin.

Responsibilities

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores. Swatch have an exciting opportunity for a Part Time (20 hours per week) Retail Sales Advisor, to join our established and successful team in Edinburgh. Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.
Profile:
Sales • Greet and serve all customers providing a friendly service and delivering a full and memorable experience • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary • Ensure good knowledge of all functions of watches and other products • Provide reliable information to customers in all matters relating to sales and customer service• Help display merchandise as directed • Contribute to the store reaching its monthly, quarterly and annual sales targets • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store Cash Handling/Payment Transactions • All transactions to be handled in a responsible and secure way • Till functions, cashing up, payments and general duties • Dealing with, and handling of, cash, credits cards and international currency Care of the Store • Ensure the store iskept clean and presentable at all times • Back of house and shop floor are both just as important • Health and Safety aware •Good Visual Merchandising standards Communication • Adhere to company policies and regulations • Attend briefing sessions as directed by your line manager • Can present, and conduct, themselves in a professional manner to both customers and colleagues • Can deal with international customers and familiar with their customs and culture • Can communicate clearly to consumers and colleagues Product Knowledge • Attend regular training days • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions • Be able to deliver good product knowledge to our customers Other • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

FAQs

What is the job title and location for this position?

The job title is Part Time Retail Sales Advisor, located in Edinburgh.

How many hours per week does this position require?

This position requires 20 hours per week.

What kind of experience is essential for this role?

Essential experience includes excellent customer service, passion for driving sales, and experience in the retail industry.

Are there any preferred qualifications for this position?

Preferred qualifications include experience with luxury watches or jewellery, accommodating shifts and longer trading hours, experience dealing with international customers, and the ability to communicate in other languages, such as Mandarin.

What are the key responsibilities of the Retail Sales Advisor?

Key responsibilities include providing exceptional customer service, promoting and selling products, achieving sales targets, handling cash transactions, maintaining store presentation, and possessing good product knowledge.

What kind of benefits does Swatch offer to employees?

Benefits include a competitive salary package, generous employee discounts, private health care, career development and training, an employee assistance and mental health platform, Perkbox, a cycle to work/semi-annual ticket scheme, and eye tests/glasses.

What does the application process involve?

The application process typically involves submitting your application to the specified contacts, Nick Bright or Sean Moffatt, along with a job reference number (SGUK01193).

Where is the Swatch Store located in Edinburgh?

The Swatch Store is located at 99a Princes Street, Edinburgh EH2 2BY.

Is there any training provided for new employees?

Yes, employees are expected to attend regular training days and take responsibility for understanding new products as part of their professional development.

How important is communication in this role?

Communication is very important; the Retail Sales Advisor must be able to present themselves professionally and communicate effectively with both customers and colleagues, including international customers.

Swatch Group

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.