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Part-time Sales Assistant

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Robert Dyas

2d ago

  • Job
    Part-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must handle customer complaints professionally, exceed KPIs, engage customers with product knowledge, maintain stock accuracy, uphold visual standards, promote sales, and comply with Health and Safety policies.
  • You will engage customers, handle complaints, replenish stock, maintain visual standards, promote products, achieve sales goals, and ensure health and safety compliance.

Requirements

  • - Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • - Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • - Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • - Carry out stock replenishment and when required maintain accuracy of our stock systems
  • - Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • - Acquire a high level of product knowledge and continue to self-develop that knowledge
  • - Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • - Ensure compliance with all relevant Health and Safety policies

Responsibilities

  • Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Part-time Sales Assistant role?

The working hours for the Part-time Sales Assistant role are on Sundays from 10am to 4pm.

Will I receive training for this position?

Yes, you will receive fantastic training to help you complete your role and be the best you can be.

Is there an opportunity for career progression within the company?

Yes, there is an option to continue your development into a more senior role if you choose to progress within the business.

What kind of team will I be working with?

You will be working with a great team where you can progress and make a difference at all levels.

Does the company provide support for mental health?

Yes, the company provides access to mental health first aiders.

Are there any performance incentives?

Yes, there are ongoing incentives to reward your performance.

Is there a pension scheme offered for employees?

Yes, there is a company pension scheme available for employees.

Can I pursue further education while working here?

Yes, there is an apprenticeship scheme to continue your development.

Do employees receive discounts on products?

Yes, employees receive a generous discount at TPRG and have access to an amazing benefits hub.

What is expected of me in terms of customer service?

You are expected to act as an ambassador for Robert Dyas, engaging with customers enthusiastically and professionally handling complaints and difficulties.

How will my performance be evaluated?

Your performance will be evaluated based on your ability to achieve and strive to exceed KPIs and objectives set by the Store Management Team and the business.

Are there specific responsibilities related to stock management?

Yes, you will be responsible for stock replenishment and maintaining accurate stock systems when required.

What products will I be selling?

You will be selling a wide range of products including kitchenware, household items, electrical appliances, garden products, and more.

What should I know about health and safety at work?

You are required to ensure compliance with all relevant Health and Safety policies.

Is experience in retail necessary for this role?

While experience is beneficial, it may not be strictly necessary as training will be provided.

Will I need to be knowledgeable about the products?

Yes, acquiring a high level of product knowledge is important, and you are encouraged to continue self-developing that knowledge.

Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

Retail & Consumer Goods
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.