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Part-time Sales Assistant

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Robert Dyas

7d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You must work Mondays and Tuesdays, 9:30am-2:30pm, handle customer issues, achieve KPIs, engage customers, maintain stock and visual standards, promote sales, and ensure health and safety compliance.
  • You will engage customers, handle complaints, achieve sales goals, manage stock, ensure high merchandising standards, promote product knowledge, and comply with Health and Safety policies.

Requirements

  • - Monday and Tuesday each week.
  • - 9:30am to 2:30pm
  • - 11 hours per week
  • - Ability to confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • - Ability to achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • - Ability to engage with customers enthusiastically, establish customer needs and help them purchase by matching products to those needs through a high level of product knowledge
  • - Ability to carry out stock replenishment and maintain accuracy of stock systems when required
  • - Ability to promote high visual merchandising standards, ensuring that store housekeeping standards are high and continually achieved
  • - Ability to acquire a high level of product knowledge and continue to self-develop that knowledge
  • - Ability to recognize and act upon opportunities to increase the value of sales by offering appropriate additional items
  • - Ensure compliance with all relevant Health and Safety policies

Responsibilities

  • - Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • - Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • - Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • - Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • - Carry out stock replenishment and when required maintain accuracy of our stock systems
  • - Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • - Acquire a high level of product knowledge and continue to self-develop that knowledge
  • - Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • - Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Part-time Sales Assistant role?

The working hours for the Part-time Sales Assistant role are Monday and Tuesday from 9:30 am to 2:30 pm, totaling 11 hours per week.

Is this position suitable for individuals looking to progress their career?

Yes, this position offers fantastic training and the option to continue your development into a more senior role within the business.

What kind of training will I receive as a Sales Assistant?

You will receive comprehensive training to help you complete your role effectively and be the best you can be in your position.

How can I advance my career within the company?

You can progress within the business through continued development provided by the company, including access to an apprenticeship scheme.

What are the main responsibilities of a Sales Assistant?

Main responsibilities include engaging with customers, handling complaints, achieving KPIs, assisting with stock replenishment, and maintaining high visual merchandising standards.

Does the company offer any employee benefits?

Yes, the company offers a pension scheme, access to mental health first aiders, ongoing performance incentives, and generous discounts at TPRG.

How is customer service prioritized in this role?

As a Sales Assistant, you will act as an ambassador for the Robert Dyas brand, focusing on customer engagement, addressing their needs, and ensuring satisfaction through professional handling of complaints.

What products does Robert Dyas sell?

Robert Dyas offers a wide range of products including kitchenware, household items, electrical appliances, gardening products, power tools, and more for home and garden needs.

What is the company culture like?

The company culture emphasizes teamwork, development, and a positive environment where employees can make a difference at all levels.

Are there opportunities for further training and development?

Yes, there are ongoing opportunities for training and development, including a structured apprenticeship scheme.

Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

Retail & Consumer Goods
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.