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Part-Time Spa Receptionist (3 days)

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Marriott International

Nov 5

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

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Requirements

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other ambassadors to ensure proper coverage and prompt guest service.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
  • Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
  • Build and use personal and professional resources to offer unique recommendations.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.

Responsibilities

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other ambassadors to ensure proper coverage and prompt guest service.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
  • Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
  • Build and use personal and professional resources to offer unique recommendations.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.

FAQs

What is the job title for this position?

The job title is Part-Time Spa Receptionist.

How many days per week is the part-time position?

The position is for 3 days per week.

Where is the St Pancras Renaissance Hotel located?

The hotel is located at Euston Road, London, England, NW1 2AR.

What are the primary responsibilities of the Spa Receptionist?

The Spa Receptionist is responsible for managing and supervising the reception, booking systems, and retail areas of the Spa, as well as ensuring cleanliness and sanitization according to Marriott's policies.

Are there any specific skills or knowledge required for this job?

Yes, applicants should be able to address guests' service needs professionally, stay updated on local attractions, and anticipate guests' needs.

What are some of the perks offered to Spa Receptionists?

Perks include free meals, access to the gym and spa, a Marriott discount card, discounts in outlets, holiday pay, and a comprehensive training program, among others.

Is experience in the hospitality industry required for this role?

While experience is beneficial, a passion for customer service and willingness to learn are also important.

Does the position offer any benefits related to travel?

Yes, employees can benefit from a Travel Loan and a Marriott Discount Card that provides discounts across Marriott properties.

What should applicants include in their application?

Applicants should express their passion for creating extraordinary experiences and any relevant experience or skills in hospitality.

Is there any training provided for new employees?

Yes, a comprehensive training and development program is provided for all employees.

Is this position suitable for individuals with disabilities?

Yes, the role includes providing assistance to individuals with disabilities and adheres to proper guidelines for support.

What are the working hours for the part-time position?

Specific working hours may vary, but the position is part-time for a total of 3 days per week.

Can employees expect regular performance reviews?

Yes, annual performance reviews are part of the position's benefits.

Is this position part of a diverse workforce commitment?

Yes, Marriott International is committed to hiring a diverse workforce and maintaining an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

OpportunitiesView all

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