Logo of Huzzle

Partner Quality Lead

image

Remitly

11d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Manila
  • Quick Apply

AI generated summary

  • You need 3+ years in financial services, strong communication, attention to detail, data analysis skills, multi-tasking ability, SQL proficiency, and fluency in English; additional languages are a plus.
  • You will coordinate with external partners, resolve transaction issues, monitor alerts, provide operational guidance, analyze performance, and collaborate with teams to enhance processes and integrations.

Requirements

  • 3+ years of experience in financial services, ideally within the remittance industry.
  • Exceptional communication skills, both internally and externally.
  • Strong attention to detail with a problem-solving mindset.
  • Proficiency in data analysis to identify trends and opportunities.
  • Ability to thrive in dynamic environments, manage multiple tasks, and work under pressure.
  • Fluency in English (additional languages are a plus).
  • Experience with SQL or other data tools.

Responsibilities

  • Act as a primary point of contact for external partners, coordinating actions to support daily disbursement operations.
  • Collaborate with external stakeholders to address issues impacting our remittance experience with urgency and precision.
  • Monitor and address events or alerts affecting transaction flows, ensuring quick resolution.
  • Serve as a subject matter expert for operational teams, providing guidance on transaction handling.
  • Partner with regional product managers to improve existing integrations and enable new launches.
  • Analyze partner performance to identify root causes of issues and drive corrective actions.
  • Work with Product and Engineering teams to enhance exception handling and strengthen operational processes.

FAQs

What are the main responsibilities of a Partner Quality Lead?

The main responsibilities include partner relationship management, operational support, and performance optimization. This involves coordinating with external partners, monitoring transaction flows, and analyzing partner performance to drive improvements.

What qualifications are required for this role?

The role requires 3+ years of experience in financial services, ideally within the remittance industry, exceptional communication skills, strong attention to detail, data analysis proficiency, and the ability to work in dynamic environments. Fluency in English is mandatory, while additional languages are a plus.

Is experience with data tools necessary for this position?

While it's not mandatory, experience with SQL or other data tools is considered a nice to have.

Who does the Partner Quality Lead report to?

The Partner Quality Lead reports to one of the Sr. Team Managers, Partner Quality Leads.

How does this role contribute to customer experience?

The Partner Quality Lead improves customer experience by analyzing partner performance, resolving operational challenges, and driving continuous improvements through collaboration with various internal teams.

What teams will the Partner Quality Lead collaborate with?

The Partner Quality Lead will collaborate closely with internal teams including Engineering, Product, Customer Service, and Treasury.

Is fluency in languages other than English beneficial?

Yes, fluency in additional languages is considered a plus for the role.

What qualities are essential for success in this position?

Essential qualities include strong problem-solving skills, attention to detail, the ability to thrive in dynamic environments, and effective communication both internally and externally.

What type of issues will the Partner Quality Lead address?

The Partner Quality Lead will address issues affecting the remittance experience, transaction flows, and will work to resolve alerts impacting operations.

Does the company prioritize inclusivity in its hiring practices?

Yes, Remitly is an equal opportunity employer dedicated to celebrating diversity and creating an inclusive environment for all employees.

We are united through our mission - to tirelessly deliver on our promise to immigrants sending money across the world.

Finance
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Remitly is a company that provides digital remittance services, enabling individuals to send money internationally in a safe, convenient, and cost-effective manner. Their ultimate mission is to transform the lives of immigrants and their families by providing them with financial inclusion and empowerment. Remitly's purpose is to create a global financial system that is more inclusive, accessible, and fair, allowing people to seamlessly send and receive money across borders, bridging the gap between loved ones and promoting economic opportunities worldwide.

Benefits

  • Continuing Education or Travel Stipend

    Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys.

  • Office Culture

    All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy.

  • Flexible PTO, Schedules and Leaves

    Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work.

  • DEI Learning Opportunities

    Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey.