FAQs
What are the main responsibilities of a Partner Quality Lead?
The main responsibilities include partner relationship management, operational support, and performance optimization. This involves coordinating with external partners, monitoring transaction flows, and analyzing partner performance to drive improvements.
What qualifications are required for this role?
The role requires 3+ years of experience in financial services, ideally within the remittance industry, exceptional communication skills, strong attention to detail, data analysis proficiency, and the ability to work in dynamic environments. Fluency in English is mandatory, while additional languages are a plus.
Is experience with data tools necessary for this position?
While it's not mandatory, experience with SQL or other data tools is considered a nice to have.
Who does the Partner Quality Lead report to?
The Partner Quality Lead reports to one of the Sr. Team Managers, Partner Quality Leads.
How does this role contribute to customer experience?
The Partner Quality Lead improves customer experience by analyzing partner performance, resolving operational challenges, and driving continuous improvements through collaboration with various internal teams.
What teams will the Partner Quality Lead collaborate with?
The Partner Quality Lead will collaborate closely with internal teams including Engineering, Product, Customer Service, and Treasury.
Is fluency in languages other than English beneficial?
Yes, fluency in additional languages is considered a plus for the role.
What qualities are essential for success in this position?
Essential qualities include strong problem-solving skills, attention to detail, the ability to thrive in dynamic environments, and effective communication both internally and externally.
What type of issues will the Partner Quality Lead address?
The Partner Quality Lead will address issues affecting the remittance experience, transaction flows, and will work to resolve alerts impacting operations.
Does the company prioritize inclusivity in its hiring practices?
Yes, Remitly is an equal opportunity employer dedicated to celebrating diversity and creating an inclusive environment for all employees.