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Partner Relations Analyst

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • New York
  • Quick Apply

AI generated summary

  • You need 1-5+ years in leisure travel, strong data and analytics skills, exceptional organization, creativity, perseverance, and preferably international experience across remote teams.
  • You will coordinate partner outreach, manage events, maintain partner information, assist with portal registrations, and support independent agents with queries and information sharing.

Requirements

  • 1-5+ years of leisure travel experience with a consistent record to deliver results in a commercial environment.
  • Exceptional organization and time management
  • Strong understanding of technology and data governance
  • Excellent data and analytics skill to drive IA and supplier relationships
  • Creative problem solver with strong strategic and executional skills
  • Open-minded and innovative, with perseverance to see projects through to completion
  • International experience and familiarity with working across remote teams and time zones are a plus

Responsibilities

  • Support in partnering with leisure suppliers to grow and strengthen the OvationNetwork.
  • Schedule and coordinate office visits, site inspections, and events.
  • Assist with partner outreach for promotions and beneficial opportunities for IAs.
  • Compile and distribute partner information and updates to Independent Agents (IAs).
  • Handle RSVPs and provide administrative support for events, FAM trips, trade shows, and site inspections.
  • Be responsible for and assist with partner portal registration/assistance, including hotel loyalty programs, cruise portals, and Virtuoso.
  • Maintain and update partner information on the IA Portal to ensure accuracy and accessibility.
  • Compose surveys and compile associated data.
  • Provide support for Virtuoso portal management and assist IAs with related queries.
  • Attend and cover local partner events to represent the team and support partner engagement.
  • Share standard information with partners, such as IATA lists and rate-loading instructions.
  • Handle requests for partner contact information.
  • Seek new opportunities & identification of new sources of value:
  • Travel Trends
  • Travel Tools
  • Destination Research
  • Identifying new Suppliers

FAQs

What is the primary location for the Partner Relations Analyst position?

The primary location for the Partner Relations Analyst position is New York City, and it requires in-office attendance.

What are the key responsibilities of the Partner Relations Analyst?

The key responsibilities include supporting partnerships with leisure suppliers, coordinating office visits and events, assisting with partner outreach, managing partner information, and representing the team at local partner events.

What experience is preferred for candidates applying to this role?

Candidates should have 1-5+ years of leisure travel experience with a consistent record of delivering results in a commercial environment.

Are there opportunities for career development within the company?

Yes, there are opportunities for career development through global tuition assistance, access to over 20,000 courses, and prioritization of internal candidates for new job openings.

What benefits does the company offer its employees?

The company offers flexible health and welfare insurance plans, retirement programs, travel perks, wellbeing resources, and various other benefits tailored to the country of employment.

Is experience in the luxury travel industry necessary for this role?

Yes, having knowledge of the luxury travel industry and experience working with Independent Agents is preferred for a seamless experience in the role.

What type of culture does Amex GBT promote within the organization?

Amex GBT promotes an inclusive and collaborative culture where employees' voices are valued, and diversity, equity, and inclusion are championed in every aspect of the business.

How does the company address requests for reasonable accommodation?

The company is committed to providing reasonable accommodations to qualified individuals with disabilities and encourages candidates to inform their recruiter if they need accommodations during the hiring process.

Is performance-based compensation included in the role?

Yes, the role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.

What other skills are important for the Partner Relations Analyst position?

Important skills include exceptional organizational and time management skills, a strong understanding of technology and data governance, creative problem-solving abilities, and the ability to work collaboratively across teams.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.