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Partner Services Agent CL13 (UKI)

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Accenture

8d ago

  • Job
    Full-time
    Junior Level
  • Consulting
    Sales & Business Development
  • Dublin

AI generated summary

  • You need exceptional communication skills, 1 year in a Service Desk and sales, a BA or equivalent, a proactive approach, and fluency in English and the specified language. Understanding media partnerships is a plus.
  • You will advise online creators on social media growth strategies, conduct calls to provide insights, gather partner feedback, and educate on product solutions and best practices.

Requirements

  • Exceptional communication and presentation skills.
  • Self-motivated and independent thinker who is ready to take on initiatives.
  • Proactive approach and problem-solving skills.
  • Ability to operate within a team environment, multi-tasking, and prioritizing work across supported clients.
  • BA or equivalent work experience.
  • 1 years of work experience in a Service Desk or Call Centre.
  • 1 years of Sales related work experience.
  • Fluent in specified language and English.
  • Desirable background and full understanding of media partnerships or Digital Marketing Social Media Advertising.

Responsibilities

  • The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.
  • Our Media Experts connect with creators through 1 1 calls and update them on new products, insights, and trends on the platforms across several markets.
  • We liaise with internal client teams e.g. Sales Marketing Product in connecting various data points related to partner feedback.
  • Advise partners on their organic growth strategy on social media via outbound calls.
  • Serve as a product and organic growth strategy consultant educating partners on product solutions and best practices in line with client company priorities.
  • Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.
  • Solicit, organize, and contextualize product feedback from partners.
  • Act as a subject matter expert on Scaled Partnerships workflows, products, and processes.

FAQs

What is the location for the Partner Services Agent CL13 position?

The position is located at Meta HQ, D4, Ballsbridge, with an option for hybrid work following a ramp-up period and based on performance.

What are the working hours for this position?

The working hours are Monday to Friday, 9 am to 6 pm.

Is sponsorship available for this position?

No, sponsorship is not available for this position.

What type of work experience is required for applicants?

Applicants should have at least 1 year of work experience in a Service Desk or Call Centre, as well as 1 year of sales-related work experience.

What qualifications are needed for this role?

A BA or equivalent work experience is required for this role.

What skills are necessary for the Partner Services Agent position?

Exceptional communication and presentation skills, a proactive approach to problem-solving, and the ability to work in a team environment while multitasking and prioritizing work across supported clients are necessary skills.

Is prior knowledge of media partnerships or digital marketing desirable?

Yes, a background in media partnerships or digital marketing, particularly in social media advertising, is desirable.

Is there an opportunity for internal applicants?

Yes, internal applicants can apply for this position, and their contract type will remain unchanged.

How can applicants request reasonable adjustments during the recruitment process?

Applicants can contact us at accessIErecruitment@accenture.com to advise on any particular requirements for reasonable adjustments.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.