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Partner Team Member/Labor Relations

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Resorts World Las Vegas

6d ago

  • Job
    Full-time
    Mid Level
  • Government & Politics
    People, HR & Administration

AI generated summary

  • You need HR experience, a relevant degree, strong communication skills, knowledge of laws and regulations, and proficiency in Microsoft Office. Must be 21, professional, and customer-focused.
  • You will assess team member complaints, manage case resolution, conduct investigations, collaborate with HR and leaders, maintain confidentiality, and analyze labor relations data.

Requirements

  • Ability to draft detailed, high-quality documentation that summarize findings, make credibility assessments and issue recommendations for remedial and/or disciplinary action, when appropriate.
  • Working knowledge of human resources laws, regulations, guidelines, and contract negotiations.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Ability to analyze situations, make independent decisions, prioritize to meet deadlines, work under pressure, and be a team player.
  • Excellent organizational skills and time management skills with the proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Working knowledge of Microsoft Application (example Word, Excel).
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • Must be 21 years of age.
  • At least three years of experience in Human Resources and/or Employee Relations.
  • Bachelor’s degree in human resource management or in a related field.
  • Proof of eligibility to work in the United States.

Responsibilities

  • Serve as the initial contact and liaison for intake and assessment of team member complaints.
  • Manage effective case management of Team Member related issues such as: complex TMR issues, disciplinary actions, legal issues, policy interpretation/application and investigations. Ensure action is being taken within set SLAs to address these issues and provide insight and feedback to managers and other stakeholders as appropriate.
  • Investigate and evaluate cases of Team Member dissatisfaction or misconduct. Interview Team Members and other relevant stakeholders to effectively and impartially assess the situation or perceived problem. Visit affected departments, contact supervisors, review relevant policies, and objectively document all facts and opinions relevant to the case. Report findings and consults with HR and Operations leadership on appropriate responses and solutions.
  • Collaborate and consult with various individuals and departments, establish, and maintain effective working relationships with all levels of management, Team Members and Subject Matter Experts such as Legal, Compliance and other HR Team Members as needed to coordinate investigation-related activities and determine outcome recommendations.
  • Work closely with HR Managers and Directors to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for Team Members, managers, and leaders in a manner consistent with Resorts World policies, practices, and legal considerations.
  • Collect information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
  • Identify opportunities for improving TMR policies and procedures based on analytics and trends. Collaborate with other TMR Partners on formulating and implementing solutions.
  • Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations.
  • Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness, and targeted Team Member interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.
  • Work closely with both surveillance and security personnel to obtain investigation information if applicable.
  • Promote direct communication, proactive problem resolution and positive rapport amongst Team Members and managers.
  • Complete and maintain appropriate case file documentation in the case management software, to ensure a full picture of Team Member relations activity – informal and formal processes, TMR recommendation, advice given, outcomes issued, inquiries, etc.
  • Maintain knowledge and understanding of laws and regulations related to Equal Employment Opportunity (EEO), affirmative action, collective bargaining, unions, labor relations, and human resources.
  • Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.

FAQs

What are the primary responsibilities of the Partner Team Member/Labor Relations role?

The primary responsibilities include serving as a liaison for team member complaints, managing case management of team member issues, investigating dissatisfaction or misconduct, collaborating with various departments, maintaining confidentiality, and preparing documents for contract negotiations.

What qualifications are required for this position?

Required qualifications include the ability to draft detailed documentation, knowledge of human resources laws, excellent communication and interpersonal skills, analytical and problem-solving abilities, and proficiency in Microsoft applications.

Is prior experience in labor relations management necessary?

While it is not mandatory, preferred candidates will have experience in team member and labor relations management, and experience in a collective bargaining environment is also beneficial.

What is the minimum education required for this position?

The minimum requirement is three years of experience in Human Resources and/or Employee Relations. A Bachelor's degree in human resource management or a related field is preferred.

Are there any certifications that are preferred for applicants?

Yes, preferred certifications include SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP).

How is confidentiality handled in this role?

Maintaining strict confidentiality is crucial; this includes handling conversations, documents, hotline complaints, and investigations with sound judgment.

What kind of work environment should applicants expect?

Applicants can expect a dynamic work environment that involves collaboration with all levels of management, team members, and various departments within a large, luxury resort setting.

Are there opportunities for professional development in this role?

Yes, the organization encourages professional development and can support obtaining position-specific licensing and certifications related to human resources and labor relations.

What age must an applicant be to qualify for this position?

Applicants must be at least 21 years of age to qualify for this position.

Is there a need to use personal devices for job-related tasks?

Yes, employees may need to use their personal devices or cellular phones for job-related operational tasks as required.

Resorts World Las Vegas

Travel & Leisure
Industry
5001-10,000
Employees
2021
Founded Year

Mission & Purpose

Resorts World Las Vegas was developed by Genting Berhad, a publicly traded Malaysian corporation registered with the Nevada Gaming Commission. The company has affiliated operations in the Americas, Malaysia, Singapore, the United Kingdom and the Bahamas. In partnership with Hilton, Resorts World Las Vegas integrates three of Hilton’s premium brands into its resort campus, including Las Vegas Hilton, the resort’s full-service brand; Conrad Las Vegas, Hilton’s lifestyle luxury brand; and LXR, Hilton’s network of independent luxury properties, which operates as Crockfords Las Vegas, Genting’s internationally renowned ultra-luxury brand. Resorts World Las Vegas features 3,506 guest rooms and suites, an innovative, next-generation gaming floor, world-class food and beverage options, a 5,000-capacity theatre, distinct nightlife venues, a curated retail collection of designer and boutique shops and more. The integrated resort weaves time-honored traditions of the international Resorts World brand into the fabric of Las Vegas, introducing a bold, fresh take on hospitality to the city with stunning design, progressive technology and world-class guest service. Resorts World Las Vegas is Sharecare Health Security VERIFIED™ with Forbes Travel Guide, a verification that ensures the resort has appropriate health safety procedures in place. For more information, visit rwlasvegas.com or find us on Facebook, LinkedIn, Twitter and Instagram.