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Partnerships Manager

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Siena AI

14d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • Toronto
    Remote

AI generated summary

  • You have 5+ years in tech/ecommerce partnerships, exceed revenue targets, know martech, communicate well, analyze data, manage teams, travel 30%, and understand CX. Proficient in marketing tools.
  • You will lead partnership strategies, build relationships, drive growth through collaboration, create educational content, represent the brand at events, analyze data for improvements, and expand into new markets.

Requirements

  • Have 5+ years experience working with strategic tech/ecommerce partners and building GTM relationships with revenue accountability
  • Proven track record of exceeding partner/channel and alliance revenue targets
  • Deep knowledge of the martech landscape, including current innovations and industry-leading strategies
  • Exceptional interpersonal skills, with a talent for clear communication, persuasive negotiation, and fostering strong professional connections
  • Analytical mindset with the capacity to interpret market insights and make strategic choices based on data
  • Proven track record in management roles, showcasing ability to cultivate talent and create a positive, high-achieving team environment
  • Comfortable with frequent travel (up to 30% of work time) to attend industry events, conferences, and in-person partner meetings
  • You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.)
  • You're immersed in the CX space

Responsibilities

  • Lead partnership strategy: Create and execute Siena AI's partnership program, focusing on increasing revenue through strategic marketing with BPOs, agencies, and tech partners.
  • Build and nurture relationships: Develop strong, long-term partnerships. Manage the entire process from finding leads to closing deals, always aiming for the best return on investment.
  • Drive business growth through partnerships: Work closely with Sales, Marketing, and Product teams to integrate partner products and create joint marketing efforts.
  • Educate on AI in customer experience: Create engaging content like case studies, presentations, and webinars to showcase how Siena's AI improves customer experience.
  • Represent Siena at events: Be the face of Siena at industry events, both in-person and online. Help increase brand awareness and reputation.
  • Improve strategies with data: Use metrics and reports to make informed decisions and continually refine our partnership approach.
  • Expand into new markets: Identify opportunities to grow Siena's business in new industries and regions through strategic partnerships.

FAQs

What is Siena's main focus as a company?

Siena is focused on building enterprise empathic AI Agents powered by reasoning-adept LLMs to improve human-to-machine communication and revolutionize customer experiences.

What does the Partnerships Manager role entail?

The Partnerships Manager will drive strategic collaboration, implement and optimize the partnership program, focus on increasing revenue, build long-term relationships with partners, and drive business growth through partnerships.

What experience is required for the Partnerships Manager position?

Candidates should have 5+ years of experience working with strategic tech/ecommerce partners and building go-to-market relationships, along with a proven track record of exceeding revenue targets.

Is there an opportunity for professional development?

Yes, Siena provides a budget for continuous learning because the company believes that if employees are not growing, the company is not growing.

How often is travel required for the Partnerships Manager role?

The role requires comfortable frequent travel, which can be up to 30% of the work time to attend industry events, conferences, and in-person partner meetings.

What key skills are preferred for this role?

Preferred skills include exceptional interpersonal skills, clear communication, persuasive negotiation, an analytical mindset, and a deep knowledge of the martech landscape.

What type of company culture does Siena aim to foster?

Siena values being direct and honest, curious, adaptable, and ownership-driven, emphasizing a collaborative environment where every team member's voice matters.

Are there opportunities for equity or stock grants?:

Yes, the company offers competitive salaries along with opportunities for equity or stock grants for eligible employees.

How much time off is provided?

Siena offers at least 15 days of paid time off, with the flexibility to take more if needed.

What specific sectors will the Partnerships Manager focus on for growth opportunities?

The Partnerships Manager will identify opportunities to grow Siena's business in new industries and regions through strategic partnerships.

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Siena AI

Empathic AI customer service that's almost human. Designed for commerce.

Technology
Industry
11-50
Employees
2023
Founded Year

Mission & Purpose

Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.