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Parts Advisor

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BMW Group

23d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Reading

AI generated summary

  • You need excellent communication, IT skills, and time management. Passion for customer experience, target-driven experience, and a full UK driving licence are essential.
  • You will deliver excellent customer service, advise on parts availability, manage stock levels, process payments, and maintain accurate customer records daily.

Requirements

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all, whether internal or external customers
  • IT Skills including previous use of web systems, email and Microsoft excel
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target-driven role
  • Full UK driving licence

Responsibilities

  • Provide an outstanding level of customer care to those
  • Advise customers on parts availability
  • Provide advice on suitable parts to fit the customer’s requirements
  • Monitor and manage stock levels
  • Monitor and arrange stock delivery
  • Obtain and process payments in a timely manner in adherence to Inchcape policy
  • Maintain accurate customer records on our systems

FAQs

What are the working hours for the Parts Advisor position?

The working hours are full-time at 45 hours per week, with 1 in 3 Saturday mornings required.

Is prior experience required for this role?

While previous experience in a target-driven role is preferred, we encourage anyone passionate about delivering great customer experiences to apply.

What kind of training or support will I receive?

As part of a successful global automotive group, you will receive support to broaden your experience across various brands and sites, helping you progress in your career.

What are the key responsibilities of a Parts Advisor?

Key responsibilities include providing outstanding customer care, advising on parts availability, managing stock levels, processing payments, and maintaining accurate customer records.

Are there opportunities for career progression?

Yes, with the right support, you have the opportunity to progress as high as you can aim within the company.

What are the benefits of working at Group1 Reading?

Benefits include 33 days of annual leave, retail discounts, gym discounts, car discounts, a flexible pension scheme, family-friendly policies, a wellbeing program, and a community volunteering day.

Is a driving license required for this role?

Yes, a full UK driving license is required for the Parts Advisor position.

What skills are essential for this position?

Essential skills include excellent communication and organizational skills, IT skills, time management, and a passion for delivering outstanding customer experiences.

How does the holiday policy work?

The holiday policy includes 33 days of annual leave, rising with length of service, and a holiday buying scheme is also available.

Are there any sales targets associated with the role?

Yes, previous experience in a target-driven role is listed as a desirable attribute, indicating that there may be targets associated with the position.

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.