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Pathway Co-ordinator (Supervisor)

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University Hospitals of Derby and Burton NHS Foundation Trust

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Derby
  • 15hrs left

AI generated summary

  • You should have strong communication skills, IT literacy, NVQ III in Business Admin, patient-oriented experience, and knowledge of Imaging IT systems and appointment management.
  • You will manage waiting lists, schedule appointments, oversee team workloads, provide training, communicate with clinical staff, and handle administrative tasks in a patient-focused environment.

Requirements

  • - You will possess the skills and qualities to work in an area of high activity, supervise, train and recruit staff.
  • - You will be an enthusiastic and motivated team player with excellent communication skills and experience in administrative duties.
  • - Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O' level/GCSE (Grade C or 4/5 or above).
  • - You must be a confident communicator and able to liaise with the A&C team, clinicians, clinical staff and patients and be able to multi-task.
  • - You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.
  • - Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

Responsibilities

  • - Support an efficient waiting list service to the consultants and their team in respect of NHS work
  • - Work flexibly with or alongside waiting list staff, consultants and other teams as required
  • - Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries
  • - Responsible for managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service
  • - Provide training and support to the pathway support team to ensure a high standard of clerical service for our Patients and Clinical colleagues
  • - Be a confident communicator and able to liaise with the A&C team, clinicians, clinical staff and patients
  • - Able to multi-task
  • - Demonstrable experience of working in a patient orientated environment
  • - Experienced in using similar setting I.T. systems
  • - Knowledge of Imaging IT systems (CRIS) and procedures would be advantageous
  • - Understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy

FAQs

What is the primary location for this job role?

The primary location for this job role is the Royal Derby Hospital, within the Imaging Business Unit of University Hospitals of Derby and Burton.

What qualifications are required for the Pathway Coordinator (Supervisor) position?

Core qualifications include NVQ Level III in Business Administration or equivalent experience, along with GCSE English Language and Maths at O' level (Grade C or 4/5 or above).

What kind of experience is preferred for applicants?

Applicants should have demonstrable experience in a patient-oriented environment and be experienced in using similar IT systems.

What are the key responsibilities of the Pathway Coordinator (Supervisor)?

Key responsibilities include managing and organizing the workload of the pathway support team, providing training and support, waiting list management, appointment scheduling, and administering clerical duties.

Is knowledge of Imaging IT systems necessary for this role?

While not mandatory, knowledge of Imaging IT systems (CRIS) and appointment/waiting list management is advantageous for candidates.

Will training be provided to the successful candidate?

Yes, full training will be given to the successful candidate.

What support will be offered during the recruitment process?

The organization will provide ongoing support from recruitment to when you join the team and beyond.

What benefits can employees expect?

Employees can expect development opportunities, a supportive work environment, employee assistance programs, discounted gym memberships, onsite fitness classes, and car schemes.

When is the closing date for applications?

The closing date for applications is 9 September 2024.

When will interviews be conducted for this position?

Interviews are scheduled to be conducted on 20 September 2024.

Who can be contacted for further details or informal visits related to the role?

For further details or informal visits, you can contact Rahyka Pasha, Team Leader, via email at rahyka.pasha@nhs.net or by telephone at 07385954878.

University Hospitals of Derby and Burton NHS Foundation Trust

#TeamUHDB

Science & Healthcare
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 April 2018 to bring together our five hospitals – in Derby, Burton, Lichfield and Tamworth – to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.  Our aim is to deliver outstanding care for local people as we bring together the expertise of our 12,000 staff across our five hospital sites.