Patient Access Officer

Guy's and St Thomas' NHS Foundation Trust

Aug 30

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
London

Requirements

- Act as the first point of call for all patient access queries to the Trust.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
- Develop and maintain relationships with all staff groups to ensure the patient access teams function as effectively as possible.
- Ensure that local and Trust policies are adhered to at all times.
- To provide general administration support as directed by management.

Responsibilities

Act as the first point of call for all patient access queries to the Trust.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Develop and maintain relationships with all staff groups to ensure the patient access teams function as effectively as possible.
Ensure that local and Trust policies are adhered to at all times.
To provide general administration support as directed by management.

FAQs

What is the duration of the Patient Access Officer position?

The Patient Access Officer position is until March 31st, 2025.

What are the main responsibilities of a Patient Access Officer?

The main responsibilities include acting as the first point of contact for patient access queries, scheduling outpatient and elective admissions, ensuring patients receive timely notifications, providing administrative support, and developing relationships with staff.

Is experience in healthcare administration required for this position?

While specific experience may not be explicitly stated, an in-depth knowledge of outpatient and inpatient scheduling procedures is preferred.

How can I contact someone for more information about the role?

For further details or informal visits, you can contact Shafia Khatun, the Assistant Service Manager - Breast Unit, via email at Shafia.Khatun@gstt.nhs.uk or by phone at 020 7188 7188, ext. 57768.

Are applicants encouraged to visit the unit before the interview?

Yes, if shortlisted, applicants are encouraged to contact Shafia Khatun for an informal discussion and/or visit prior to the interview.

What qualities are important for the Patient Access Officer role?

Important qualities include excellent communication skills, the ability to understand and meet individual patient needs, and the capability to develop and maintain relationships within the team.

Do you offer training for new staff?

Yes, comprehensive training and support will be provided to ensure new staff are fully equipped to perform their roles effectively.

What kind of work environment can I expect in the Breast Unit Admin team?

You can expect a supportive work environment that values collaboration and communication among staff dedicated to providing high-quality patient care.

Will the Patient Access Officer need to work at multiple locations?

The position may require some rotation within the team, which could involve working in different clinic reception and administrative roles as needed.

Is there a specific dress code for the Patient Access Officer?

While a specific dress code is not mentioned, professionalism and adhering to the Trust's guidelines on appearance are generally expected.

Guy's and St Thomas' NHS Foundation Trust

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

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Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.