FAQs
What is the primary responsibility of a Patient Access Specialist?
The primary responsibility is to provide complex registration, authorization, and financial clearance services for highly complex or high dollar specialty services.
What educational background is required for this position?
An Associate's degree is required for this position.
Is any specific licensure or certification necessary for this role?
No specific licensure or certification is required for this role.
What skills are essential for a Patient Access Specialist?
Essential skills include strong customer service, effective communication, problem-solving abilities, and proficiency in using registration and scheduling systems.
How does a Patient Access Specialist ensure excellent customer service?
A Patient Access Specialist ensures excellent customer service by identifying customer service issues, resolving them promptly, and implementing service recovery efforts as appropriate.
What types of financial information must the Patient Access Specialist gather?
The Patient Access Specialist must accurately gather and input patient/guarantor demographic and financial information, including co-pays, deductibles, and self-pay portions.
Are there opportunities for professional development in this position?
Yes, there are opportunities for professional development, including attending departmental and external educational initiatives as directed by management.
Will the Patient Access Specialist be required to handle insurance verification?
Yes, the Patient Access Specialist is responsible for contacting payers to verify benefits and obtain necessary authorizations.
Is cross-training provided for this role?
Yes, the Patient Access Specialist is cross-trained with the necessary knowledge and skills to staff at various facilities, including Front Desk, Admitting Office, and more.
How often does attendance need to align with the policies of Orlando Health?
The Patient Access Specialist is expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies, as well as federal and state standards.