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Patient Care Coordinator (PCC)

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CSI Pharmacy

4d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • West Chester

AI generated summary

  • You must have CPhT or 2 years in a similar role, 2 years in medical/pharmacy, and 1 year in customer service.
  • You will coordinate patient care, process orders, respond to inquiries, communicate with patients and pharmacists, manage claims, and ensure compliance while maintaining professionalism.

Requirements

  • CPhT or 2 years of experience in similar role REQUIRED
  • Minimum 2 years Medical or Pharmacy experience or equivalent experience
  • At least 1 year of experience in a Customer Service role

Responsibilities

  • Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
  • Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
  • Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
  • Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
  • Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
  • Ensures that good patients' relations are maintained, and patients' claims, and complaints are resolved fairly and effectively.
  • Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
  • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
  • Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
  • Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
  • Provides high quality services to the home-care patient and the home-care referral source.
  • Consistently represents the company in a professional manner.
  • Maintains effective working relationship and cooperate with all personnel in the Company.
  • Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies.
  • Performs other duties and responsibilities as assigned.

FAQs

What is the work schedule for the Patient Care Coordinator position?

The work schedule is Monday to Friday, from 8:30 AM to 5:00 PM.

Where is the Patient Care Coordinator position located?

The position is located in West Chester, OH and is 100% on-site.

What is the salary range for the Patient Care Coordinator position?

The compensation for this role ranges from $17.00 to $24.00 per hour, depending on experience.

What benefits are offered to Patient Care Coordinators at CSI Pharmacy?

Benefits include Medical, Dental, Vision, 401K with company match, Paid Time Off (10 days), Sick Days (5 days), and additional perks like higher education discounts.

Is experience in the pharmacy field required for this position?

Yes, a minimum of 2 years of Medical or Pharmacy experience or equivalent experience is required.

What qualifications must applicants possess?

Applicants must have either a CPhT certification or 2 years of experience in a similar role, along with at least 1 year of experience in a Customer Service role.

What types of duties will the Patient Care Coordinator perform?

Duties include processing orders, responding to patient inquiries, scheduling orders, maintaining patient relations, and documenting information received from calls.

Are there any drug screening requirements for this position?

Yes, successful completion of a drug screen prior to employment is part of the background process.

Does this position require direct patient interaction?

Yes, the Patient Care Coordinator role involves direct interaction with patients regarding their drug prescriptions and clinical services.

What is the company's stance on equal opportunity employment?

CSI Pharmacy is an Equal Opportunity Employer, committed to providing a diverse and inclusive workplace.

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CSI Pharmacy

Individualized therapies designed to be as unique as you.

Science & Healthcare
Industry
51-200
Employees

Mission & Purpose

CSI Pharmacy is a nationwide speciality pharmacy that provides personalised, high-touch medication management and clinical support for patients with chronic and rare conditions. They focus on delivering a comprehensive care experience, offering specialised treatments, home infusion services, and patient advocacy. Their commitment is to improve patient health outcomes and enhance the quality of life by ensuring easy access to speciality medications and fostering a supportive, patient-centred environment. CSI Pharmacy works to connect patients with skilled professionals and tailored treatment plans to meet their unique needs.