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Patient Food Hosp Attendant - Health Central Hospital - Full Time

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have strong communication and customer service skills, be detail-oriented, follow dietary orders, and maintain cleanliness while interacting effectively with a diverse population.
  • You will ensure accurate tray deliveries, monitor patient dietary needs, maintain cleanliness, log transactions, and communicate effectively with patients and staff while adhering to policies.

Requirements

  • Displays excellent communication and customer service skills with patients, nursing staff and visitors
  • Responsible for delivery of the proper tray to the correct patient using proper customer service skills
  • Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient
  • Responsible for arranging trays on delivery cart and logging delivery times
  • Logs tray locations and ensures trays are delivered to patients within a reasonable required time
  • Responsible for collection of money for guest trays and the logging of money with the diet office
  • Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
  • Coordinates tray delivery with the expeditor and with the diet office when necessary
  • Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness
  • Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards
  • Accurately takes and checks patient menus according to physician diet orders
  • Adheres to patient’s food allergies, intolerances and food preferences in a timely fashion
  • Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System
  • Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms
  • Interacts appropriately with a culturally diverse population
  • Follows chain of command when communicating departmental and individual concerns or problems
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
  • Maintains compliance with all Orlando Health policies and procedures
  • Ability to read and recognize similarities and differences between words and between series of numbers
  • Ability to write simple correspondence
  • Ability to respond to common inquiries or complaints from customers

Responsibilities

  • Displays excellent communication and customer service skills with patients, nursing staff and visitors
  • Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
  • Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
  • Responsible for arranging trays on delivery cart and logging delivery times.
  • Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
  • Responsible for collection of money for guest trays and the logging of money with the diet office.
  • Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
  • Coordinates tray delivery with the expeditor and with the diet office when necessary.
  • Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
  • Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
  • Accurately takes and checks patient menus according to physician diet orders,
  • Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.
  • Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
  • Interacts appropriately with a culturally diverse population.
  • Follows chain of command when communicating departmental and individual concerns or problems.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the primary role of the Patient Food Hospitality Attendant?

The primary role of the Patient Food Hospitality Attendant is to provide excellent customer service and ensure a memorable food and dining experience for Orlando Health patients and guests.

What are the essential skills required for this position?

Excellent communication and customer service skills are essential, as well as the ability to interact cooperatively with patients, nursing staff, and visitors.

How does the Patient Food Hospitality Attendant ensure the correct tray is delivered to the right patient?

The attendant is responsible for arranging trays on the delivery cart and logging delivery times, as well as monitoring patient diet prescriptions and adhering to food allergies and preferences.

What responsibilities does the Patient Food Hospitality Attendant have regarding the collection of money for guest trays?

The attendant is responsible for collecting money for guest trays and logging the transactions with the diet office.

Are there specific guidelines regarding attendance for this position?

Yes, the attendant is expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies, as well as applicable federal, state, and local standards.

How does this role interact with the Diet Office System?

The Patient Food Hospitality Attendant works in conjunction with the Diet Office System to accurately take and check patient menus according to physician diet orders and ensure compliance with dietary restrictions.

What kind of work environment can the Patient Food Hospitality Attendant expect?

The work environment involves interacting appropriately with a culturally diverse population and being part of a collaborative healthcare team within Orlando Health.

Is there training provided for this position?

The position may include on-the-job training to ensure the attendant is knowledgeable about nutritional meal patterns and proper tray delivery processes.

What kind of communication skills are necessary for this position?

The attendant must be able to communicate openly, honestly, and compassionately in person, over the phone, and in written correspondence.

Does this role require physical activity?

Yes, the Patient Food Hospitality Attendant should be prepared for physical activities such as delivering trays and collecting soiled trays, as well as maintaining clean work areas.

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Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.