FAQs
What is the primary role of the Patient Food Hospitality Attendant?
The primary role of the Patient Food Hospitality Attendant is to provide excellent customer service and ensure a memorable food and dining experience for Orlando Health patients and guests.
What are the essential skills required for this position?
Excellent communication and customer service skills are essential, as well as the ability to interact cooperatively with patients, nursing staff, and visitors.
How does the Patient Food Hospitality Attendant ensure the correct tray is delivered to the right patient?
The attendant is responsible for arranging trays on the delivery cart and logging delivery times, as well as monitoring patient diet prescriptions and adhering to food allergies and preferences.
What responsibilities does the Patient Food Hospitality Attendant have regarding the collection of money for guest trays?
The attendant is responsible for collecting money for guest trays and logging the transactions with the diet office.
Are there specific guidelines regarding attendance for this position?
Yes, the attendant is expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies, as well as applicable federal, state, and local standards.
How does this role interact with the Diet Office System?
The Patient Food Hospitality Attendant works in conjunction with the Diet Office System to accurately take and check patient menus according to physician diet orders and ensure compliance with dietary restrictions.
What kind of work environment can the Patient Food Hospitality Attendant expect?
The work environment involves interacting appropriately with a culturally diverse population and being part of a collaborative healthcare team within Orlando Health.
Is there training provided for this position?
The position may include on-the-job training to ensure the attendant is knowledgeable about nutritional meal patterns and proper tray delivery processes.
What kind of communication skills are necessary for this position?
The attendant must be able to communicate openly, honestly, and compassionately in person, over the phone, and in written correspondence.
Does this role require physical activity?
Yes, the Patient Food Hospitality Attendant should be prepared for physical activities such as delivering trays and collecting soiled trays, as well as maintaining clean work areas.