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Patient Pathway Administrator

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Healthcare
  • Oxford

Requirements

  • To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
  • To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff.
  • Be first point of contact for the consultants and clinical teams.
  • Coordinate the workflows through the admin team to ensure consistency across the service.
  • To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
  • To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

Responsibilities

  • To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
  • To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
  • To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
  • To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

FAQs

What is the location of the Patient Pathway Administrator position?

The position is located at the John Radcliffe Hospital in Oxford.

What team will the Patient Pathway Administrator be joining?

The post holder will be joining the Ophthalmology Administration team.

What qualities are essential for this role?

A proactive and motivated individual who enjoys working in a busy environment and can represent a high-quality service is essential for this role.

What are the primary responsibilities of the Patient Pathway Administrator?

The primary responsibilities include providing efficient clinical administration services, attending to patients and referrers courteously, coordinating workflows, and supporting the delivery of Trust and national targets.

Is there a focus on patient confidentiality in this role?

Yes, maintaining Trust policy on patient confidentiality is a key responsibility in this role.

What type of support is provided to patients, colleagues, and referrers?

The Patient Pathway Administrator is expected to attend to patients, colleagues, and referrers both in person and on the telephone, promptly and courteously.

What is the Trust’s philosophy regarding patient care?

The Trust’s philosophy is called Delivering Compassionate Excellence, which focuses on values such as compassion, respect, learning, delivery, improvement, and excellence.

Who can I contact for further details or to arrange an informal visit?

You can contact Zoe Toms, the Medical Ophthalmology Team Leader, at Zoe.Toms@ouh.nhs.uk or by phone at 0186521955.

What is the significance of the 18-week pathway in this role?

The post holder will work according to processes that support the delivery of Trust and national targets, especially relating to the 18-week pathway for patient care.

Are there opportunities for professional development within the Trust?

Yes, Oxford University Hospitals NHS Foundation Trust is a large teaching trust that provides opportunities for medical education, training, and research.

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.

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