FAQs
What is the location of the Patient Pathway Administrator position?
The position is located at the John Radcliffe Hospital in Oxford.
What team will the Patient Pathway Administrator be joining?
The post holder will be joining the Ophthalmology Administration team.
What qualities are essential for this role?
A proactive and motivated individual who enjoys working in a busy environment and can represent a high-quality service is essential for this role.
What are the primary responsibilities of the Patient Pathway Administrator?
The primary responsibilities include providing efficient clinical administration services, attending to patients and referrers courteously, coordinating workflows, and supporting the delivery of Trust and national targets.
Is there a focus on patient confidentiality in this role?
Yes, maintaining Trust policy on patient confidentiality is a key responsibility in this role.
What type of support is provided to patients, colleagues, and referrers?
The Patient Pathway Administrator is expected to attend to patients, colleagues, and referrers both in person and on the telephone, promptly and courteously.
What is the Trust’s philosophy regarding patient care?
The Trust’s philosophy is called Delivering Compassionate Excellence, which focuses on values such as compassion, respect, learning, delivery, improvement, and excellence.
Who can I contact for further details or to arrange an informal visit?
You can contact Zoe Toms, the Medical Ophthalmology Team Leader, at Zoe.Toms@ouh.nhs.uk or by phone at 0186521955.
What is the significance of the 18-week pathway in this role?
The post holder will work according to processes that support the delivery of Trust and national targets, especially relating to the 18-week pathway for patient care.
Are there opportunities for professional development within the Trust?
Yes, Oxford University Hospitals NHS Foundation Trust is a large teaching trust that provides opportunities for medical education, training, and research.