FAQs
What is the main role of a Patient Pathway Coordinator at the Diagnostic Centre?
The main role of a Patient Pathway Coordinator is to schedule appointments for both NHS and private patients for a variety of diagnostic tests while ensuring compliance with waiting time guidelines and providing administrative support to clinical teams.
What are the key responsibilities of this position?
Key responsibilities include coordinating and scheduling appointments, greeting patients, maintaining patient confidentiality, providing administrative support to clinical teams, ensuring a clean waiting area, and handling patient queries professionally.
Is experience in healthcare administration required for this role?
While specific experience in healthcare administration is not explicitly mentioned, strong administrative skills and familiarity with patient care processes would be beneficial for this position.
How will I communicate with patients and staff in this role?
Communication will occur directly with patients as they arrive for their appointments and with staff at all levels to support various administrative tasks within the Diagnostic Centre.
What measures are in place to ensure patient confidentiality?
It is the responsibility of the Patient Pathway Coordinator to ensure the accuracy of data and records while maintaining confidentiality at all times, in accordance with Trust policies.
Are there opportunities for advancement in this role?
Yes, working as a Patient Pathway Coordinator provides valuable experience in a healthcare setting, which can lead to further opportunities for advancement within the organization.
Will I be required to work weekends or evenings?
The job description does not specify the working hours, but as a role within a Diagnostic Centre, some flexibility for appointments may be required, including the possibility of weekends or evenings.
Who can I contact for more information about this job?
For further details or informal visits, you can contact Nuria Sales Sanchez, Assistant Service Manager - Diagnostic Centre, at N.SalesSanchez@rbht.nhs.uk or by calling 0207 351 8802.
What qualifications are necessary for this role?
While specific qualifications are not detailed in the job description, strong organizational and communication skills are essential, and prior administrative experience is recommended.
What is the Trust's mission statement?
The Trust's mission is to be the leading national and international centre for the diagnosis, treatment, and care of patients with heart and lung disease, while also creating and disseminating knowledge through research and education.