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Patient Pathway Coordinator - Diagnostic Centre

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Guy's and St Thomas' NHS Foundation Trust

26d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must schedule appointments, communicate effectively, maintain data accuracy, provide administrative support, and uphold Trust policies while fostering good relationships with internal and external teams.
  • You will schedule appointments, maintain data accuracy, greet patients, manage inquiries, cross-cover reception, assist teams, and ensure a clean, welcoming environment for all visitors.

Requirements

  • To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and private patients for a wide range of diagnostic tests in accordance with waiting time guidelines.
  • To communicate directly with patients and members of staff at all levels.
  • To ensure accuracy of data and records and that confidentiality is maintained at all times.
  • To provide efficient and accurate administrative and clerical support to the clinical teams, with the effect that a quality service is maintained within the centre.
  • To maintain good working relationships with internal and external departments, dealing with all queries in a professional manner.
  • To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.

Responsibilities

  • To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and private patients for a wide range of diagnostic tests in accordance with waiting time guidelines.
  • To communicate directly with patients and members of staff at all levels.
  • To ensure accuracy of data and records and that confidentiality is maintained at all times.
  • To provide efficient and accurate administrative and clerical support to the clinical teams, with the effect that a quality service is maintained within the centre.
  • To maintain good working relationships with internal and external departments, dealing with all queries in a professional manner.
  • To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
  • Patient/customer care (both direct and indirect)
  • To cross cover receptions and Diagnostic Centre areas.
  • Greeting patients arriving for examinations, completing a three-point check and providing appropriate paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times.
  • To accurately co-ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required.
  • To monitor, update and reschedule DNA appointments daily.
  • To register new patients when necessary and assist with the transfer of images to and from outside organisations.
  • To provide administrative support as required to the diagnostic centre teams.
  • To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors.
  • To assist private patients making payments when required and to receive and send relevant documentation/forms.
  • To prepare appointment lists, ensuring that all the appropriate paperwork is available.
  • To assist radiographers and consultants with administrative matters when required.
  • To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits).
  • To check waiting areas are clean and tidy maintaining a safe and pleasant environment for patients, visitors.
  • Any other duties that may become necessary following discussion with departmental managers.

FAQs

What is the main role of a Patient Pathway Coordinator at the Diagnostic Centre?

The main role of a Patient Pathway Coordinator is to schedule appointments for both NHS and private patients for a variety of diagnostic tests while ensuring compliance with waiting time guidelines and providing administrative support to clinical teams.

What are the key responsibilities of this position?

Key responsibilities include coordinating and scheduling appointments, greeting patients, maintaining patient confidentiality, providing administrative support to clinical teams, ensuring a clean waiting area, and handling patient queries professionally.

Is experience in healthcare administration required for this role?

While specific experience in healthcare administration is not explicitly mentioned, strong administrative skills and familiarity with patient care processes would be beneficial for this position.

How will I communicate with patients and staff in this role?

Communication will occur directly with patients as they arrive for their appointments and with staff at all levels to support various administrative tasks within the Diagnostic Centre.

What measures are in place to ensure patient confidentiality?

It is the responsibility of the Patient Pathway Coordinator to ensure the accuracy of data and records while maintaining confidentiality at all times, in accordance with Trust policies.

Are there opportunities for advancement in this role?

Yes, working as a Patient Pathway Coordinator provides valuable experience in a healthcare setting, which can lead to further opportunities for advancement within the organization.

Will I be required to work weekends or evenings?

The job description does not specify the working hours, but as a role within a Diagnostic Centre, some flexibility for appointments may be required, including the possibility of weekends or evenings.

Who can I contact for more information about this job?

For further details or informal visits, you can contact Nuria Sales Sanchez, Assistant Service Manager - Diagnostic Centre, at N.SalesSanchez@rbht.nhs.uk or by calling 0207 351 8802.

What qualifications are necessary for this role?

While specific qualifications are not detailed in the job description, strong organizational and communication skills are essential, and prior administrative experience is recommended.

What is the Trust's mission statement?

The Trust's mission is to be the leading national and international centre for the diagnosis, treatment, and care of patients with heart and lung disease, while also creating and disseminating knowledge through research and education.

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Guy's and St Thomas' NHS Foundation Trust

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.