FAQs
What is the primary focus of the Patient Pathway Coordinator role?
The primary focus of the Patient Pathway Coordinator role is to manage outpatient pathways, including the day-to-day running of the appointment database, communicating appointment and test information to patients, and ensuring accurate dissemination of information.
What skills are essential for this position?
Essential skills for this position include excellent interpersonal skills, the ability to work with confidential data, strong IT skills (especially with Microsoft Office), and the ability to handle difficult service users and challenging situations.
Is experience in the NHS required for this role?
While it is desirable to have experience in an administrative role within the NHS, it is essential to have proven administrative experience and understanding of validation and RTT pathways.
What level of education is required for this position?
A good general education with English and Maths to GCSE standard or equivalent is required for this position.
Are there any desirable criteria for candidates applying to this role?
Yes, desirable criteria include knowledge of medical terminology, customer service qualifications, and experience using the Epic system.
Who can I contact for more information about this role?
For more information about this role, you can contact Micca Wilson, the Deputy Service Manager, at m.wilson3@rbht.nhs.uk.
What services does the centre offer?
The centre offers a wide range of services, including care for ILD, Sleep & Ventilation, Asthma & Allergy, Cystic Fibrosis, COPD, and Cancer Services, among others.
Is this role suitable for individuals seeking a fast-paced work environment?
Yes, this role is suitable for candidates looking to work in a fast-paced environment, particularly managing high volumes of outpatient pathways.