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Patient Registration Clerk

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Brant Community Healthcare System

13d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Brantford

AI generated summary

  • You need a Medical Office Assistant diploma, Medical Terminology Certificate, 50 WPM typing, Meditech experience, Microsoft Office skills, strong customer service, and the ability to work under pressure.
  • You will register patients for services, schedule appointments, manage information distribution, cover switchboard duties, and ensure safety by reporting unsafe conditions.

Requirements

  • Graduate of Medical Office Assistant program or equivalent
  • Medical Terminology Certificate
  • Proficient in keyboarding and data entry- 50 WPM
  • Experience in community wide scheduling
  • Experience with Microsoft Office including Word and Excel
  • Previous experience with Meditech
  • Demonstrated ability to work under pressure.
  • Demonstrated knowledge of health care utilization processes
  • Demonstrated ability to work independently as well as within a multi disciplinary team setting
  • Demonstrated exemplary customer service and communication skills
  • Ability to plan and set objectives and prioritize workload.
  • Self-directed, reliable, mature, dependable individual
  • Demonstrated ability to work under pressure in emergency situations
  • Must be available for all shifts, weekends and statutory holidays.
  • Excellent attendance record
  • Able to handle all physical demands
  • Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, push, with the ability to maintain a high standard of performance. 75% of the shift you will have lengthy sitting, intensive visual concentration and use of VDT

Responsibilities

  • Completing the registration process for all patient services including but not limited to ER, FC, Pre-op, Ambulatory Care, Cardiac Diagnostics, WHC, DEC.
  • Scheduling patients through community wide scheduling
  • Distribution of patient information, through manual and technical means, while maintaining the integrity of all data.
  • Switchboard/Dispatching coverage as required
  • Other duties as assigned
  • Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

FAQs

What are the working hours for the Patient Registration Clerk position?

The Patient Registration Clerk must be available for all shifts, including weekends and statutory holidays.

What qualifications are required for this role?

Candidates must be a graduate of a Medical Office Assistant program or equivalent, possess a Medical Terminology Certificate, and be proficient in keyboarding and data entry at 50 WPM.

Is there a training or onboarding program for new employees?

Yes, new employees will receive orientation and training to ensure they are equipped to perform their duties effectively.

Is there any support provided for employee wellness?

Yes, BCHS offers an Employee Assistance Program that is free and confidential for all employees and their family members.

What kind of experience is preferred for this position?

Previous experience in community-wide scheduling and with Meditech is preferred, along with experience using Microsoft Office, specifically Word and Excel.

What are the physical demands of the job?

The role requires excellent physical health to perform tasks such as bending, lifting, walking, carrying, pushing, and kneeling. Approximately 75% of the shift involves prolonged sitting and intensive visual concentration.

How does BCHS prioritize safety in the workplace?

Safety (patient, worker, and workplace) is a corporate priority at BCHS. Employees are expected to demonstrate good stewardship in identifying, reporting, and mitigating unsafe acts or conditions.

Is this position unionized?

Yes, this position is unionized with SEIU (Service Employees International Union).

Are there opportunities for education and professional development?

Yes, BCHS offers a centralized education fund for tuition reimbursement to support employee development.

Does BCHS have a policy for accommodating applicants with disabilities?

Yes, BCHS is committed to employment equity and diversity and provides accommodation for applicants with disabilities upon request.

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Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.