Logo of Huzzle

Home

Matches

Explore

Manage

Patient Relations Executive

image

NMC Healthcare

Jan 23

Applications are closed

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Dubai

Requirements

  • A Bachelor's degree from an accredited institution in Psychology, Social Work or health related acceptable to the Director, MSSD or its equivalent.
  • At least five (5) year of responsible experience in Patient Relations/Medical Relations, and Social Work.
  • Must speak and write Arabic.
  • Excellent public relations skills, people oriented individual, and excellent interpersonal relations skills.
  • Knowledge in computer and statistical work is recommended.
  • Holder of a valid UAE Driving license.
  • Evidence of the practice of a high level of confidentiality.

Responsibilities

  • Plans and coordinates with the In-charge as to the activities of the Patient Relations Programs which include patient’s complaints, suggestions, unusual situations, satisfaction rate of the patient
  • The Patient Relations Officer serves as liaison between patients and the hospital and is available whenever her or his assistance is needed.
  • Visits patients on admission and on request any time during working hours.
  • The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.
  • Maintains professional standards of Patient Relations Programs.
  • Handles and follow-up on patient complaints depending on the level of complainant.
  • Handles tours for visitors and guests.
  • Performs other duties as assigned by the Patient Relations Officer In Charge
  • Under the supervision of the Head of the Department, performs interpreting/transliterating services of oral or written communications between English and Arabic.
  • Provide interpreting/ transliterating services for patients, employees and other individuals for meetings, interviews, telephone calls, etc. including one to one and group settings.
  • Oversees admission for all inpatient from E.R

FAQs

What is the primary role of a Patient Relations Executive?

The primary role of a Patient Relations Executive is to serve as a liaison between patients and the hospital, addressing patient complaints, suggestions, and ensuring patient satisfaction.

What qualifications are required for the Patient Relations Executive position?

A Bachelor's degree in Psychology, Social Work, or a health-related field is required, along with at least five years of responsible experience in Patient Relations, Medical Relations, or Social Work.

Is it necessary to speak Arabic for this position?

Yes, it is necessary to speak and write Arabic fluently.

What skills are important for a Patient Relations Executive?

Important skills include excellent public relations abilities, strong interpersonal relations skills, and proficiency in computer and statistical work.

Are there any specific experience requirements for this role?

Yes, candidates need at least five years of responsible experience in Patient Relations, Medical Relations, or Social Work.

Does the role involve interacting with patients directly?

Yes, the Patient Relations Executive is responsible for visiting patients upon admission and as requested during working hours.

What additional duties may be assigned to the Patient Relations Executive?

The Patient Relations Executive may perform other duties assigned by the Patient Relations Officer In Charge and oversee admissions for inpatients from the Emergency Room.

Is a valid UAE Driving license required for this position?

Yes, a valid UAE Driving license is required.

What types of services does the Patient Relations Executive provide besides handling complaints?

The Patient Relations Executive provides interpreting and transliterating services for communications between English and Arabic in various settings, including meetings and interviews.

What is the importance of confidentiality in this role?

Maintaining a high level of confidentiality is crucial in this role to protect patient information and ensure trust in the Patient Relations process.

image

NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.

Get notified when NMC Healthcare posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?