FAQs
What is the role of a Patient Service Coordinator?
The Patient Service Coordinator is responsible for reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, and assisting with patient communications.
What are the primary responsibilities of this position?
Key responsibilities include reviewing scheduled studies, verifying documentation and insurance, confirming clinical details, coordinating with staff, assisting with patient communications, and handling appointment confirmations and scheduling.
What qualifications are required for this position?
Candidates should have at least 1 year of experience as a Patient Service Coordinator or in a similar role, knowledge of medical terminology, ICD10 and CPT coding, ability to type at least 40 wpm, and excellent communication skills.
Is prior experience in a medical setting necessary?
Yes, previous experience as a medical receptionist, front desk staff, or in a related capacity is preferred.
What skills are important for this role?
Important skills include attention to detail, the ability to multi-task in a fast-paced environment, and proficiency in English at least at a B1 level.
How do you assist with patient communications?
The Patient Service Coordinator assists with appointment confirmations, communicates with patients regarding their needs, and contacts referring physician offices as needed.
Is there any specific computer proficiency required?
Candidates are expected to be proficient in typing (at least 40 wpm) and have a general understanding of medical document management systems.
Will there be training provided for this role?
The details about specific training will be provided during the onboarding process, but it’s expected that candidates have a foundational understanding of medical office operations.
Are there opportunities for career advancement in this position?
Yes, there may be opportunities for advancement within the organization, particularly for those who excel in their role as a Patient Service Coordinator.
What type of work environment can I expect?
The work environment is fast-paced and requires the ability to multi-task while maintaining attention to detail.