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Patient Service Coordinator (Voice and Back Office Support)

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Helpware

Nov 12

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Cebu City

Requirements

  • Previous experience as at least 1 year
  • With experience as an Patient Service Coordinator or in a similar capacity
  • Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
  • Ability to type at least 40 wpm
  • The ability to multi-task consistently and work in a fast-paced environment
  • Previous experience as a medical receptionist/front desk or related experience
  • Proficient in English at least B1
  • Excellent written and oral communication skills
  • With strong attention to detail

Responsibilities

  • Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral
  • Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization
  • Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such
  • Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations
  • Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed
  • Coordinate VIP appointments and assist with overflow scheduling calls
  • Perform other job-related duties as necessary for the efficient operation

FAQs

What is the role of a Patient Service Coordinator?

The Patient Service Coordinator is responsible for reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, and assisting with patient communications.

What are the primary responsibilities of this position?

Key responsibilities include reviewing scheduled studies, verifying documentation and insurance, confirming clinical details, coordinating with staff, assisting with patient communications, and handling appointment confirmations and scheduling.

What qualifications are required for this position?

Candidates should have at least 1 year of experience as a Patient Service Coordinator or in a similar role, knowledge of medical terminology, ICD10 and CPT coding, ability to type at least 40 wpm, and excellent communication skills.

Is prior experience in a medical setting necessary?

Yes, previous experience as a medical receptionist, front desk staff, or in a related capacity is preferred.

What skills are important for this role?

Important skills include attention to detail, the ability to multi-task in a fast-paced environment, and proficiency in English at least at a B1 level.

How do you assist with patient communications?

The Patient Service Coordinator assists with appointment confirmations, communicates with patients regarding their needs, and contacts referring physician offices as needed.

Is there any specific computer proficiency required?

Candidates are expected to be proficient in typing (at least 40 wpm) and have a general understanding of medical document management systems.

Will there be training provided for this role?

The details about specific training will be provided during the onboarding process, but it’s expected that candidates have a foundational understanding of medical office operations.

Are there opportunities for career advancement in this position?

Yes, there may be opportunities for advancement within the organization, particularly for those who excel in their role as a Patient Service Coordinator.

What type of work environment can I expect?

The work environment is fast-paced and requires the ability to multi-task while maintaining attention to detail.

Amazing Customer Experiences. Together.

Technology
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

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