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Patient Service Specialist - Registration

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Cleveland Clinic

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Cleveland

AI generated summary

  • You need a diploma/GED plus 2 years' experience or an associate's degree plus 1 year. Must know medical terminology, have EPIC experience, computer skills, and be able to lift 25 pounds.
  • You will ensure a positive patient experience by handling registrations, resolving issues, verifying insurance, collecting co-pays, and educating patients on MyChart and Appointment Pass.

Requirements

  • High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
  • Knowledge of medical terminology
  • EPIC experience
  • Computer skills
  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking or sitting.
  • Good visual acuity through normal or corrected vision.
  • Must be able to navigate various locations and function in a fast-paced, hectic environment.
  • Ability to lift and transport up to 25 pounds.

Responsibilities

  • Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
  • Investigate, triage and resolve patient issues using the established HEART model.
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.

FAQs

What are the primary responsibilities of a Patient Service Specialist at Cleveland Clinic?

A Patient Service Specialist is responsible for providing an exceptional patient experience through scheduling, pre-registration, MyChart enrollment, resolving patient issues, and performing various administrative tasks such as insurance verification and appointment tracking.

What are the required qualifications for this position?

The minimum qualifications include a High School Diploma/GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an Associate’s Degree with one year of experience; or a Bachelor's Degree.

Are there preferred qualifications for candidates applying for this role?

Yes, preferred qualifications include knowledge of medical terminology, EPIC experience, and strong computer skills.

What are the working hours for the Patient Service Specialist position?

The working hours are varying shifts from 1:30 PM to 10:00 PM, with rotating holiday and weekend requirements.

What type of environment can I expect while working in this position?

You can expect a professional and welcoming environment, with a fast-paced atmosphere that emphasizes great customer service and teamwork.

Is patient registration experience required for this position?

Yes, experience in patient registration or related customer service roles is part of the minimum qualifications for this position.

What physical requirements are necessary for this job?

The role requires dexterity for operating a PC, the ability to stand or sit for extended periods, good visual acuity, and the ability to lift and transport up to 25 pounds.

What personal protective equipment (PPE) must be used in this role?

Caregivers must follow standard precautions and use personal protective equipment as required.

Does Cleveland Clinic offer opportunities for career advancement within the organization?

Yes, this role is considered a great steppingstone for other positions within Customer Service and various departments in Cleveland Clinic.

How does Cleveland Clinic ensure a supportive environment for caregivers?

Cleveland Clinic emphasizes teamwork, providing continuous support and appreciation, allowing caregivers to build rewarding careers within the organization.

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Cleveland Clinic

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Mission & Purpose

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.