FAQs
What is the primary focus of the Patient Services Coordinator role?
The primary focus is to provide managerial support to administrative and clerical staff, ensuring effective patient administration services within the Dermatology service at Chapel Allerton Hospital.
What kind of experience is required for this position?
Experience in managing people, along with skills in waiting list and capacity management, is required.
How important is knowledge of patient administration processes in the NHS for this role?
It is crucial, as the post-holder must have a demonstrable understanding of patient administration processes within the Leeds Teaching Hospitals Trust and the wider NHS to effectively manage the service.
Are there any specific IT skills needed for this role?
Yes, proficiency in using spreadsheets, PatientCentre, and other databases related to waiting list management is required.
What kind of communication skills are necessary for the Patient Services Coordinator?
Excellent written and oral communication skills, along with proven interpersonal skills, are essential for effective collaboration within the team and with patients.
What values are emphasized by the Trust for this position?
The Trust emphasizes being patient-centred, collaborative, fair, accountable, empowered, passionate, enthusiastic, and solution-focused.
Is there a focus on staff development in this role?
Yes, the post-holder is expected to support, train, and develop staff, encouraging their professional growth while meeting the objectives of the CSU.
What is the importance of maintaining confidentiality in this position?
Respecting confidentiality is crucial and must align with National, Trust, and local policies and guidelines to safeguard patient information.
How should the post-holder approach their responsibilities?
The post-holder should approach their responsibilities with honesty, fairness, and consistency, taking accountability for their own actions and decisions.
Are there opportunities for professional development in this role?
Yes, the post-holder is expected to demonstrate a commitment to personal and professional development for themselves and their team in collaboration with their line manager.