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Patient Services Co-ordinator (XN05)

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Leeds

AI generated summary

  • You need experience in managing people, patient admin processes, capacity management, strong IT skills, excellent communication, and knowledge of NHS policies and procedures.
  • You will manage patient administration, support staff, ensure compliance with regulations, improve processes, maintain quality service, and promote professional development within the team.

Requirements

  • Experience of managing people
  • Waiting list and capacity management skills
  • Demonstrable understanding of the management of patient administration processes within the Leeds Teaching Hospitals Trust and wider NHS
  • Ability to analyse and bring about improvements in processes and working practices
  • Ability to train, develop and motivate staff
  • Awareness of the modernisation agenda as it relates to service provision and development
  • Knowledge of current Personnel policies and procedures and their application
  • Knowledge of current Government policies on the NHS
  • IT literate including spreadsheets/PatientCentre, other databases, waiting list management
  • Excellent written and oral communication skills with proven interpersonal skills
  • Knowledge of producing reports and undertaking specific projects
  • Knowledge of reviewing, monitoring and developing appropriate administration processes and systems with the Patient Pathway and Access Team in line with Trust and local policies
  • A thorough knowledge of work practices and procedures across the patient administration process within the Trust and wider NHS is required by the post-holders

Responsibilities

  • The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
  • You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.
  • The post-holder is expected to be committed to providing the highest quality of administrative support to the Business Manager and CSU, with the patients experience and quality of care paramount.
  • You will be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU.
  • You will be committed to establishing consistent systems and processes to support and improve patient pathway.
  • You will be have an open, supportive working relationship with the staff in your team to encourage professional development and to meet the objectives of the CSU.
  • You are expected to be honest, fair and consistent in your approach and to accept responsibility for ones own achievements, acts and omissions.
  • Respect confidentiality in line with National, Trust and local policies and guidelines.
  • You will have a positive and professional attitude.
  • You should be committed to providing the highest quality of administrative support themselves and through management of their staff.
  • You will promote, support and work towards the delivery and achievement of the Trusts and departments objectives.
  • You will maintain and improve quality of service in your service and across the CSU.
  • You will maintain a business-like appearance.
  • Demonstrate commitment to your own and your teams personal & professional development as agreed with their line manager.

FAQs

What is the primary focus of the Patient Services Coordinator role?

The primary focus is to provide managerial support to administrative and clerical staff, ensuring effective patient administration services within the Dermatology service at Chapel Allerton Hospital.

What kind of experience is required for this position?

Experience in managing people, along with skills in waiting list and capacity management, is required.

How important is knowledge of patient administration processes in the NHS for this role?

It is crucial, as the post-holder must have a demonstrable understanding of patient administration processes within the Leeds Teaching Hospitals Trust and the wider NHS to effectively manage the service.

Are there any specific IT skills needed for this role?

Yes, proficiency in using spreadsheets, PatientCentre, and other databases related to waiting list management is required.

What kind of communication skills are necessary for the Patient Services Coordinator?

Excellent written and oral communication skills, along with proven interpersonal skills, are essential for effective collaboration within the team and with patients.

What values are emphasized by the Trust for this position?

The Trust emphasizes being patient-centred, collaborative, fair, accountable, empowered, passionate, enthusiastic, and solution-focused.

Is there a focus on staff development in this role?

Yes, the post-holder is expected to support, train, and develop staff, encouraging their professional growth while meeting the objectives of the CSU.

What is the importance of maintaining confidentiality in this position?

Respecting confidentiality is crucial and must align with National, Trust, and local policies and guidelines to safeguard patient information.

How should the post-holder approach their responsibilities?

The post-holder should approach their responsibilities with honesty, fairness, and consistency, taking accountability for their own actions and decisions.

Are there opportunities for professional development in this role?

Yes, the post-holder is expected to demonstrate a commitment to personal and professional development for themselves and their team in collaboration with their line manager.

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

We are one of the largest and busiest acute hospital trusts in Europe and we provide healthcare and specialist services for people from the city of Leeds, Yorkshire and the Humber and beyond. We play an important role in the training and education of medical, nursing and dental students, and are a centre of world-class research and pioneering new treatments. Leeds Teaching Hospitals has a budget of £1.4 billion and employs around 20,000 people. Our care and clinical expertise is delivered from seven hospitals on five sites, and they are all joined by our vision to be the best for specialist and integrated care. This includes St James's University Hospital, Leeds General Infirmary, Leeds Children's Hospital, Leeds Dental Institute, Chapel Allerton Hospital, Seacroft Hospital and Wharfedale Hospital. Our staff helped to define the values and behaviours that we should work to, and this has become known as The Leeds Way. This forms the foundation of our culture, our ethos and how we work every day.