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Patient Services Operative (Night Shift)

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Spectrum Health

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Dublin
  • Quick Apply

AI generated summary

  • You should have customer service experience, strong communication skills, excellent organization, and proficiency in computerized systems, with the ability to work both independently and in a team.
  • You will manage patient inquiries, schedule appointments, verify insurance, process payments, assist with billing, support clinicians, coordinate referrals, and enhance service efficiency.

Requirements

  • Previous experience in a customer service role preferred.
  • Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.
  • Excellent organisational and multitasking abilities, with attention to detail and accuracy.
  • Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Responsibilities

  • Handle complex queries received via email or phone.
  • Fulfilment of customer bookings, payments, rescheduling and cancellations for both GP and Allied Health consultations.
  • Working in our Sandyford office supporting our clinicians, greeting patients and visitors in a friendly and professional manner, and providing assistance with inquiries, appointment scheduling, and with the registration process.
  • Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.
  • Verify patient insurance coverage, obtain pre-authorisations as needed, and assist patients with understanding their insurance benefits and coverage options.
  • Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.
  • Follow instructions from case managers and communicate with patients via phone, email, or in person (in clinic) to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information using the case management system to record results. Some case management services may also be required.
  • Provide general administrative support as and when required to our clinicians keeping our patient management system updated at all times.
  • Coordinate referrals to clinicians and communicate referral details to patients.
  • Participate in quality improvement initiatives and contribute ideas for enhancing patient services, workflow efficiency, and overall patient satisfaction ensuring strict compliance with the Spectrum Health ISO9001 Quality Management System.
  • Support the Service Delivery team to ensure that we have cover in place and any changes in schedules for Allied Health practitioners, Doctors and Drivers are fulfilled, including communicating with all relevant persons affected by any changes.

FAQs

What are the working hours for the Patient Services Operative position?

The working hours for this position are from 22:00 to 07:30/08:00, with a minimum of 30 hours per week required from Monday to Sunday.

Where is the office located?

The office for this position is located in Sandyford, Dublin 18.

Is previous experience in customer service required?

Yes, previous experience in a customer service role is preferred for this position.

What qualifications are necessary for this role?

Candidates should have strong communication and interpersonal skills, excellent organisational abilities, proficiency in using computerised systems, and the ability to work independently or as part of a team in a fast-paced environment.

What are the main responsibilities of the Patient Services Operative?

The main responsibilities include handling complex queries, fulfilling customer bookings and payments, greeting patients, verifying patient information, assisting with billing inquiries, providing appointment reminders, and participating in quality improvement initiatives.

Do I need to handle billing inquiries as part of this role?

Yes, assisting patients with billing inquiries, explaining charges and payment options, and processing payments are key responsibilities of the role.

Will I be required to communicate with clinicians and patients?

Yes, effective communication with clinicians and patients is a crucial part of this role, including coordinating referrals and providing follow-up information.

Are there opportunities for quality improvement initiatives in this role?

Yes, you will participate in quality improvement initiatives and contribute ideas for enhancing patient services and workflow efficiency.

Is experience with electronic medical records expected?

Yes, proficiency in using computerised systems for scheduling, billing, and electronic medical records is required for this position.

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Spectrum Health

Science & Healthcare
Industry
51-200
Employees
2012
Founded Year

Mission & Purpose

Spectrum Health is a healthcare provider in Ireland that offers a wide range of medical and allied health services, including physiotherapy, podiatry, psychology, and general practitioner (GP) consultations. Their mission is to make quality healthcare accessible and convenient for everyone by providing expert care in local communities through their clinics. The purpose of Spectrum Health is to enhance patient well-being by delivering comprehensive and professional healthcare services tailored to individual needs.