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Patient Support

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Actalent

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Louisville

AI generated summary

  • You must have reliable transportation, experience in pharmacy and customer service, and be willing to undergo a drug test and background check.
  • You will handle high-volume calls and emails from patients and healthcare providers, capture information accurately, provide medication tracking, and schedule treatments for delivery.

Requirements

  • - must have reliable transportation (your own vehicle)
  • - Pharmacy
  • - Customer Service
  • - This position requires a drug test and background check

Responsibilities

  • - Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Calls are auto-connected, so it is HIGH volume.
  • - Accurately and completely capture information and update systems appropriately.
  • - Provide availability, tracking, and shipping information for patient’s medication as needed.
  • - Schedule treatments to be sent to the patient or patient’s healthcare provider.

FAQs

What is the job title for this position?

The job title for this position is Patient Support.

What is the duration of this contract position?

This is a contract position with a duration of 6 months.

Where will this job be located?

This is a fully on-site position in Louisville, Kentucky.

What are the working hours for this role?

The shifts available are from 9:30 am to 5 pm, 10:30 am to 7 pm, or 11:30 am to 8 pm.

Is prior pharmacy experience required?

Yes, pharmacy experience is a required hard skill for this position.

Is training provided for this role?

Yes, there is a 3-week in-person training program from 8:30 am to 5 pm.

Will there be a drug test and background check?

Yes, this position requires both a drug test and a background check.

What benefits are offered for this temporary role?

Benefits may include medical, dental, and vision coverage, 401(k) retirement plan, life insurance, disability insurance, health spending account, transportation benefits, and employee assistance programs.

Does this position require reliable transportation?

Yes, having your own vehicle and reliable transportation is required for this role.

What type of calls will I be handling?

You will be answering high-volume calls from patients and healthcare providers.

Is there a focus on diversity, equity, and inclusion within the company?

Yes, Actalent places a strong emphasis on diversity, equity, and inclusion as a core part of its culture.

How can I request a reasonable accommodation for the application process?

You can request a reasonable accommodation by emailing actalentaccommodation@actalentservices.com for other accommodation options.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.