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Patient Support

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Actalent

13d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Louisville

AI generated summary

  • You need call center or customer service experience to qualify for this role.
  • You will handle high-volume calls and emails from patients and healthcare providers, capture information accurately, provide medication tracking, and schedule treatments as needed.

Requirements

  • Looking for someone with call center experience/customer service experience.

Responsibilities

  • - Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Calls are auto-connected, so it is HIGH volume.
  • - Accurately and completely capture information and update systems appropriately.
  • - Provide availability, tracking, and shipping information for patient’s medication as needed.
  • - Schedule treatments to be sent to the patient or patient’s healthcare provider.

FAQs

What are the primary responsibilities of the Patient Support role?

The primary responsibilities include answering calls, emails, and other requests from patients and healthcare providers, capturing information accurately, providing medication availability and tracking, and scheduling treatments.

What type of work environment can I expect?

You will work in a desk job environment within a closed-door pharmacy, engaging with patients and providers primarily over the phone.

What are the available shifts for this position?

There are two shifts available: 9:00 AM to 5:00 PM and 11:00 AM to 8:00 PM.

Is there training provided for new employees?

Yes, there is a three-week in-person training program from 8:00 AM to 5:00 PM before transitioning to a hybrid work setup.

What qualifications are necessary for this position?

Candidates should have call center or customer service experience.

Is this position considered full-time or part-time?

The job description does not specify, but the shift hours suggest it is likely a full-time position.

Does Actalent offer any diversity and inclusion initiatives?

Yes, Actalent prioritizes diversity, equity, and inclusion through hiring diverse talent, maintaining an inclusive environment, and ensuring growth opportunities for employees.

How can I request accommodations during the application process?

You can request reasonable accommodations via email at actalentaccommodation@actalentservices.com for other accommodation options.

Is this position eligible for benefits?

The job description does not provide specific details regarding benefits; please refer to Actalent's policies for more information.

What is the nature of the calls I will be handling?

You will be handling high-volume calls that involve answering inquiries from patients and healthcare providers regarding medication and treatment scheduling.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.