FAQs
What is the primary role of a Patient Support Specialist?
The primary role of a Patient Support Specialist is to answer calls, emails, and other requests from patients and healthcare providers, while accurately capturing information and providing medication availability, tracking, and shipping information.
What experience is required for this position?
Candidates should have call center or customer service experience.
What are the working hours for this position?
There are two available shifts: 9:00 am to 5:00 pm and 11:00 am to 8:00 pm.
Is there any training provided for this role?
Yes, there is a three-week in-person training program from 8:00 am to 5:00 pm before transitioning to a hybrid work environment.
What type of work environment can I expect?
The role involves a desk job in a closed-door pharmacy, primarily communicating with patients and healthcare providers over the phone.
Where is this job located?
The job involves a hybrid work format, which includes both in-office (during training) and remote work following the training period.
Does Actalent provide support for diversity and inclusion?
Yes, Actalent is committed to diversity, equity, and inclusion, and actively works to maintain an inclusive environment and offer growth opportunities for all employees.
How do I request accommodations during the application process?
You can request reasonable accommodations by emailing actalentaccommodation@actalentservices.com for assistance with the job application or interviewing process due to a disability.