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Payroll Business Partner

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ADP

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Norfolk

AI generated summary

  • You need 0-1 year in client/service roles, ability to work overtime, and relevant experience or military background. Certifications like FPC or CPP are a plus, but a degree isn't required.
  • You will solve time-sensitive issues, build client relationships, educate on product value, provide recommendations, and organize daily tasks to manage high call volumes effectively.

Requirements

  • 0-1 year of client and/or service experience.
  • You can work overtime hours during peak seasons.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues. You will take the initiative to seek answers, solutions, and positive outcomes.
  • Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
  • Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

FAQs

What is the role of a Payroll Business Partner I at ADP?

The Payroll Business Partner I acts as a trusted advisor and client liaison, providing specialized support and guidance in payroll compliance and solutions for ADP's Professional Employer Organization (PEO) clients.

What kind of training does ADP offer for this position?

ADP provides top-ranked training to ensure success in the role, focusing on the complexities and details required for handling payroll in a PEO environment.

Is a college degree required for the Payroll Business Partner I position?

A college degree is not required; however, having the skills to do the job is more important. Relevant experience, including military experience, is also acceptable.

What is the working environment like at ADP?

ADP emphasizes an inclusive environment that values collaboration, belonging, and offers numerous opportunities for career advancement and friendship.

Are there opportunities for career advancement at ADP?

Yes, ADP offers career advancement opportunities throughout your career journey in an agile and fast-paced environment.

What are the required qualifications for this role?

The required qualifications include 0-1 year of client and/or service experience, and the ability to work overtime during peak seasons.

What tools will I be using in this role?

You will be utilizing various communication tools, including phone, email, and chat, to assist clients and resolve payroll problems.

How does ADP support employees' mental health and well-being?

ADP offers resources and initiatives to focus on mental health and well-being, recognizing that providing exceptional client service depends on taking care of oneself and supporting each other.

What recognition has ADP received for its workplace culture?

ADP has received multiple awards for being a global Best Places to Work, as well as honors for diversity, equity, and inclusion practices.

Can I volunteer during work hours at ADP?

Yes, ADP offers company-paid time off for employees who volunteer for causes they care about.

Are certifications beneficial for this position?

Yes, certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) are preferred and can enhance your qualifications for the role.

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings