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Payroll Business Partner

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ADP

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Accounting & Tax
  • Florham Park

AI generated summary

  • You need 0-1 year of client/service experience, ability to work overtime, and either a degree, relevant experience, military background, or payroll certifications (FPC/CPP).
  • You will solve client issues, build relationships through various communication channels, educate clients on ADP products, and manage a high volume of calls while adhering to a daily schedule.

Requirements

  • 0-1 year of client and/or service experience.
  • You can work overtime hours during peak seasons.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues. You will take the initiative to seek answers, solutions, and positive outcomes.
  • Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
  • Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

FAQs

What is the job title for this position?

The job title is Payroll Business Partner I.

What company is hiring for this role?

ADP is hiring for this role.

What are the main responsibilities of the Payroll Business Partner I?

The main responsibilities include serving as a primary client liaison, providing first-level support for employer-level concerns, ensuring compliance with employment and tax laws, troubleshooting client challenges, and educating clients on payroll solutions.

What qualifications are required for this position?

The required qualifications include 0-1 year of client and/or service experience, the ability to work overtime during peak seasons, and either a college degree or acceptable alternative experiences, such as military experience.

Are there any preferred qualifications for this job?

Yes, preferred qualifications include certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

What kind of training does ADP provide for this role?

ADP provides top-ranked training to set employees up for success in their roles.

What kind of work environment can I expect at ADP?

You can expect an inclusive environment with a culture of collaboration and belonging, where friendship and professional growth are valued.

Does ADP offer benefits for this position?

Yes, ADP offers best-in-class benefits starting on Day 1, focusing on health, mental well-being, and volunteer opportunities.

How does ADP value diversity and inclusion?

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics.

What does ADP mean by being a trusted advisor in this role?

Being a trusted advisor means using your expertise to help clients solve time-sensitive issues, build relationships, and provide valuable recommendations tailored to their needs.

Will this role involve working with clients over the phone?

Yes, the role involves providing support to clients predominantly over the phone.

What is the typical day like for a Payroll Business Partner I?

A typical day includes problem-solving for clients, building relationships, educating clients on ADP products, and organizing a high volume of inbound calls.

Is there room for career advancement in this position?

Yes, ADP offers career advancement opportunities throughout your career journey.

What is the company culture at ADP?

The company culture at ADP values equity, inclusion, and belonging, encouraging collaboration and the sharing of ideas.

How can I apply for this job?

You can apply for this job by visiting the ADP careers website at jobs.adp.com.

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings